All Collections
Network Management
Everything you need to know about managing, and monitoring your connected Players.
An Introduction to Hierarchies
Hierarchies Releases and what they include
How to access a Network Level or a different Signagelive Network
How to create and manage User Groups at Network Levels
How to create and manage users at Network Levels
How to enable Hierarchies on my Network (new and existing customers)
How to enable Level access to a user
How to enable Level access to a User Group
Manage licences in Hierarchies
Managing Network Level creation and access with multiple administrators
Hierarchies FAQ
Grant Network Access overview
How to create a New Access Request
How to Enable Access for a Signagelive Team
How to Provide Permission for Signagelive to enable access
How to manage Signagelive network access requests
How to add Grant Network Access permissions to a non-admin user
Grant Network Access FAQ
How do I add players to my Signagelive network before hardware is installed and activated on site? Pre-staging of players
Changing your Player Information
How to bulk update your Player Information on your Signagelive Network?
Player Support Notes
How do I replace a faulty Player?
How do I use Remote Screenshots
Setting Screen Control
View Player Licence information
Using Player Tags
Viewing Player Content
Player Information - System
Player Information - Connectivity
Player Settings
Understanding the status of Players
Manage your Players
How To Manage Player Tags
How do I reuse a player on a different network
What do the dates on your licences mean?
Understanding the Licence Manager
How to add your Licences
How to convert your Trial licences
Requesting and Renewing Licences
How can I request a Renewal for a single licence?
How can I request Renewals for multiple licences?
How to manually renew your Licences
Deactivating Licences
Group provisioning SSO users into Signagelive
User Groups
Single-Sign-On/Active Directory FAQ
Setting your notification preferences
Understanding the User Manager
Creating Users
Disabling and removing Users
Setting Passwords and their requirements
Forgotten Passwords
Message Managers and dynamic feeds
Using Active Directory
Using Signagelive Active Directory with OneLogin
Using Signagelive Active Directory with Okta
Using Signagelive Active Directory with Microsoft Entra ID
Using Signagelive Active Directory with PingFederate
Permission Sets
Granular user permissions pricing
How to override and reset user permissions roles and users and groups
Setting Up Approvals
How to set notifications
Why can I not set Granular permissions on Local users, Message manager users or Approvals
What is the Signagelive Home page and why am I seeing it?
Introduction to Granular User permissions
Hivestack vs. Signagelive Proof of Play reports
Will Proof of Play still log impressions when my screen is in standby mode?
How is Proof of Play setup?
How do I access Proof of Play reports?
Which Player Clients support Proof of Play logging?
Proof of Play BETA – Be a BETA User
What is Proof of Play and how does it work?
Using your Proof of Play Dashboard
What Proof of Play reports are available?
When will my Proof of Play reports be available?
How long is the Proof of Play data available?
What Proof of Play data is sent to and from a Player?
What will happen to Proof of Play if the internet connection is down?
I’ve lost access to my authenticator app and recovery codes, how can I log in?
I’ve got 2FA configured but would like to use my authenticator app on a different device, what do I do?
I’ve got 2FA configured but would like to use a different authenticator app
I’m running out of or I have lost access to my recovery codes, can I generate more
Can I disable 2FA?
I just enabled 2FA on my user profile but still can't access a network that requires 2FA
How come old verification codes can be used?
I haven't enabled 2FA on my user profile, can I access a network which requires 2FA?
Can all Signagelive users configure 2FA
Signagelive Two-Factor Authentication (2FA) - FAQs
Signagelive Two-Factor Authentication (2FA) - Network Administration
Signagelive Two-Factor Authentication - User Login
I have lost access to my Authenticator, what do I do?