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How do I replace a faulty Player?

Ian Maison avatar
Written by Ian Maison
Updated over a week ago

To begin troubleshooting a faulty player, please see the below points:

1. Licence Management - Deactivating a Player

To deactivate a player from a Signagelive licence, follow these steps:

Log in to your Signagelive Network as an Administrator.

• Navigate to Network then Manage.

Select the Player you wish to deactivate.

• Go to the Licence tab.

• Click Deactivate.

Confirm the deactivation.

Once deactivated, the licence can be used to activate a new Player by configuring the new Player to display its 6-digit activation code, then in your Signagelive Network:

• Go to Settings then Licences.

Select the deactivated licence.

• Click Activate.

• Enter the 6-digit activation code of the new Player.

• Click Save.

2. Hardware Replacement

For all matters relating to hardware replacement, including acquiring new hardware due to faults or upgrades, please contact our commercial team or your vendor contact for Signagelive. The process of swapping a Player within the Signagelive platform using an existing licence is detailed above.

3. General Support Issues

For any other support-related issues concerning your Players, such as problems with player connectivity or poor content playback, please direct your queries to the [email protected] team for further assistance.

4. Common Causes of Player Failure

Be aware that common reasons for Player failure can include:

Storage Device failure potentially due to unofficial or incompatible parts.

• Using old or out-of-warranty signage.

• An expired software licence requiring renewal.

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