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I’ve got 2FA configured but would like to use my authenticator app on a different device, what do I do?
I’ve got 2FA configured but would like to use my authenticator app on a different device, what do I do?
Ian Maison avatar
Written by Ian Maison
Updated over 8 months ago

Most common authenticator apps offer multi-device capabilities so you don’t have to do anything when using a new device. Please refer to your authenticator app documentation for further details.

If your authenticator app doesn’t offer multi-device capabilities please disable 2FA on your user profile before deleting the account on the old device as a verification code is needed in order to disable 2FA in Signagelive, then re-enable it as usual using the new device; it is then safe to remove the previous account from the previous device. The exact step by step process would be:

  • Disable 2FA on your user profile in Signagelive. A code from the old device is needed.

  • Delete any recovery code previously saved (these were generated when 2FA was enabled)

  • Delete the account on the old device

  • Enable 2FA on your user profile in Signagelive.

  • Scan the QR code on the new device

  • Enter a code from the new device and save the new recovery codes

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