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All CollectionsUsing your Signagelive NetworkManaging Two-Factor Authentication (2FA)
I’ve got 2FA configured but would like to use a different authenticator app
I’ve got 2FA configured but would like to use a different authenticator app
Ian Maison avatar
Written by Ian Maison
Updated over 8 months ago

Please disable 2FA on your user profile and re-enable it using the new authenticator app, then remove the previous account from the previous app. The exact step by step process would be:

  • Disable 2FA on your user profile within Signagelive (using a code from the original authenticator app).

  • Once this is disabled, delete your Signagelive Account from your old authenticator app.

  • Log back into Signagelive and re-enable 2FA on your user profile.

  • On your new device, download an authenticator of your choice and scan the QR code shown on-screen.

  • Enter a code from your new authenticator app and take notes of your the new recovery codes.

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