Skip to main content

Error with Sync in Samsung SSP (Black screen due to sync group ID being over 1000)

Ian Maison avatar
Written by Ian Maison
Updated over a year ago

Internal Only

This error only effects Samsung SSP displays that are in a sync group where the ID of that sync group is over 1000.

Identifying the ID of your sync group

  • Access the network where you are having an issue with sync

  • Select the Network dropdown box and then select Sync Groups

  • On the left of the screen select the sync group that you are having the issue with

  • From the list of players that appears select any player from the sync group

  • Under the Content and Screen On/Off tab there option to the right to Download Config

  • This will download a JSON file.

  • Open the JSON file (a JSON formatter may help read the required information)

  • In the JSON file there line containing "sync_group_id" followed by a number string which is your sync group ID

If this ID is over 1000 a Trello card will need to be made and handed over to dev to have them manually change the Sync group ID to something under 1000

Here is a link to a video to help you through the process Internal Only

Did this answer your question?