Here are a series of frequently asked questions about our Grant Network Access feature:
Who can raise Network Access Requests?
Any user on a Signagelive Network or the Signagelive Team can raise Network Access Requests without needing permission. These requests can be created in the 'Grant Network Access' menu under Settings in your Signagelive Network.
Who can grant Network Access to the Signagelive Team?
Before the Signagelive Team can access your network, all requests must be approved by an Administrator or a user with the necessary permissions (if the Granular User Permissions module is enabled on your Network).
Why can’t I enable network access myself?
Network Access can be granted by Administrators or users with the relevant permissions enabled on their accounts through the Granular User Permissions module. If your account doesn’t have these permissions for the Network you want to grant the Signagelive Team access to, you can only raise a New Access Request.
Once submitted, the request will be sent to a user with the necessary permissions to approve or reject it.
No one has approved my new access request, what now?
If your request hasn’t been responded to (either approved or rejected), please contact our Support Team, and we’ll assist you. If your request is rejected, the reason for rejection will be displayed along with the current status on the Grant Network Access Requests page.
Why are there different access durations listed under Grant Network Access Requests?
When creating a New Access Request, the requester will select how long the Signagelive Team can access your Network. This duration will be shown alongside the request status on the Grant Network Access page. Once the time period expires, access to the Network will be revoked.
Can I revoke network access?
Yes, you can. On the Grant Network Access page, next to the status of an approved request, you can select the Access Request and click 'Revoke' to remove access to your Network. Once revoked, we won’t be able to access your Network again until a new Access Request is raised and approved.
Can Signagelive access my network without approved permissions?
Normally, the Signagelive Team will not access your Network without an approved Network Access Request. If no request has been raised and we need access, our team can create one. This request will appear like any other new request on the Grant Network Access page and must be approved by the relevant user before we can access your Network.
Grant Network Access when Hierarchies is enabled
If Hierarchies are enabled on your Network and you grant access to the Signagelive Team, they will have access to all levels within your Network Hierarchies.