General Limitations + Bugs
Cloud
Players can only be in takeover groups or standard sync groups at the same time, not both.
For Nested Playlists - randomise is not a supported Play Order option.
For Nested Playlists - currently the option to “Play the Next Asset ...” is not supported fully, unless all assets in the playlist have the same asset duration.
Only one Player Type is allowed per takeover group configuration - e.g. you cannot mix LG and Tizen players in the same group.
"Play Every X Weeks" option is not supported when publishing takeovers.
Takeover groups are not supported on networks with Hierarchies levels enabled.
Players can't be moved across takeover groups. The current workaround is to remove the player from the group and then add it to the new one.
Takeover schedules based on frequency are calculated from the end of the takeover playlist, not from the start.
Clients (General)
Screen Takeover playlists with more than one asset may not demonstrate smooth transitions.
Predominantly in regards to mixed video & Widget containing a video content or widget to widget based transitions.
If a takeover has been scheduled to a player and there are no valid assets to play, then the player may show a black screen for the duration of the takeover.
If the master player disconnects from the network takeovers will not play on any players in the group
Proof of Play logging reasons need to be changed. Start reason for Screen Takeover content is “Interrupt”
Player-Specific Limitations
Samsung Tizen
Screen Takeovers is not supported on Samsung Tizen 2.4 panels.
If there is a conflict with video > video takeovers then the panel may temporarily display a black screen. This is resolved via rebooting the Signagelive client.
Otherwise, please ensure videos are encoded as per our encoding guide and our gapless playback guide
Transition Matrix
The table below provides guideline expectations for transitions to and from Takeovers on Samsung Tizen devices for different media types:
From Scheduled Content | To Takeover | Expectations |
Image | Image | Seamless |
Image | Video | Seamless |
Video | Video | Video freezes at the last frame when entering takeover |
Video | Image | Seamless |
Multizone Video/images (tested up to 2 videos) | Video | Video freezes at the last frame |
Multizone Video/images (tested up to 2 videos) | Image | Video freezes at the last frame |
Video | Static Widget | Video freezes at the last frame |
Video | Widget containing a video | Video freezes at the last frame |
Multizone Video/Images (tested up to 2 videos) | Static Widget | Video freezes at the last frame |
Multizone Video/Images (tested up to 2 videos) | Widget containing a video | Video freezes at the last frame |
Static Widget | Static Widget | Seamless |
Static Widget | Widget containing a video | Seamless |
Widget containing a video | Static Widget | Video freezes at the last frame |
Widget containing a video | Widget containing a video | Video freezes at the last frame |
Static Widget | Video | Seamless |
Widget containing a video | Video | Video freezes at the last frame |
LG webOS
Screen Takeovers is not a supported feature for LG webOS 1.0 and 2.0 panels.
Video content with a screen takeover configuration on the player will not use gapless video transitions for scheduled content or takeover content.
Widget transitions are not gapless.
webOS 6.0 panels require firmware 03.26.60 and above to ensure that transitions are smooth
Transition Matrix
The table below provides guideline expectations for transitions to and from Takeovers on LG webOS Players for different media types.
From Scheduled Content | To Takeover | Expectations |
Image | Image | Seamless |
Image | Video | Seamless |
Video | Video | Seamless |
Video | Image | Seamless |
Multizone Video/images (tested up to 2 videos) | Video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/images (tested up to 2 videos) | Image | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Video | Static Widget | Seamless |
Video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Static WIdget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Video | Seamless |
Widget containing a video | Video | Seamless |
ChromeOS
No specific limitations. Please ensure video content is encoded as per our guide.
Transition Matrix
The table below provides guideline expectations for transitions to and from Takeovers on ChromeOS Players for different media types.
From Scheduled Content | To Takeover | Expectations |
Image | Image | Seamless |
Image | Video | Seamless |
Video | Video | Seamless |
Video | Image | Seamless |
Multizone Video/images (tested up to 2 videos) | Video | Seamless |
Multizone Video/images (tested up to 2 videos) | Image | Seamless |
Video | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Static WIdget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
BrightSign
Widget transitions are not gapless.
Transitions, where the scheduled content is a layout, will show a black background canvas when coming out of a takeover
Currently there are issues in regards to using layouts where the schedulable content within the layout is not fullscreen: there are gaps and overlays on screen which show the layout background before and after loading the takeover).
Transition Matrix
The table below provides guideline expectations for transitions to and from Takeovers on BrightSign Players for different media types.
From Scheduled Content | To Takeover | Expectations |
Image | Image | Seamless |
Image | Video | Seamless |
Video | Video | Seamless |
Video | Image | Seamless |
Multizone Video/images (tested up to 2 videos) | Video |
|
Multizone Video/images (tested up to 2 videos) | Image | Seamless |
Video | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Static WIdget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Multizone Video/Images (tested up to 2 videos) | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Static Widget | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Widget containing a video | Widget containing a video | Very Good.
Can be seamless but not guaranteed as this depends on the widget.
May see a short black flicker going in or out but this should be within what we consider acceptable. |
Static Widget | Video | Seamless |
Widget containing a video | Video | Seamless |