Supported players
For a full list of supported Samsung SSP displays and their current status within our development plans, click here.
Supported features
Please Note
The features listed in this article are just some of the items that our Samsung Smart Signage Media Player application can achieve. For a full listing of supported features, please take a look at the following link.
Media Playback Features
Full-screen and multi-zone layout support.
Landscape and portrait support.
Offline playback of media.
Widgets from our Marketplace
Nested and Localised Playlists.
System Management Features
Remote Firmware Updates.
The ability to use Screen Control to set screen ON/OFF.
Scheduled Reboots.
Remote Screenshots (D, E, and F/ Tizen ranges only)
A wide array of device monitoring and reporting.
Please Note
From January 2023, Players that do not support higher than TLS 1.0 (Samsung D and E Series) will no longer be able to make use of Web Triggers.
Supported file formats
Please Note
It is strongly recommended that you use videos encoded with the same resolution and FPS for seamless video transitions. This is a recommendation directly from Samsung. Please take a look at our encoding guide for further help.
At a high level, we recommend using the following commonly supported file types, however, a full summary of the current supported file types can be found in the following document.
Image: JPEG, PNG
Video: MP4 (H.264), MP4 (H.265) (on Tizen 4K models only)
How can I get further support?
For further support, see the Signagelive for Samsung section of the Help Centre. You can also speak with our Support team via Live Chat or by emailing [email protected].