Continuity is essential for uninterrupted digital signage operations. When an administrator leaves your organisation, ensuring a smooth handoff of access and control within Signagelive is critical to prevent disruption. This article provides a comprehensive guide to the preventative steps you can take to manage administrator transitions, as well as recovery processes to maintain operational flow.
Preventative Measures for Administrator Transitions
To proactively manage administrator transitions and ensure continuity, we strongly recommend implementing the following policy:
Minimum Two Administrators:
Always ensure there are at least two separate user accounts on your Signagelive network with Administrator permissions. This eliminates a single point of failure, guaranteeing that operational responsibilities can be seamlessly transferred if one administrator leaves the organisation.
Steps for Creating a New Administrator
When the existing administrator has already left, and no current administrator access is available:
Scenario 1: No Administrator Access Exists
Send an email to Signagelive support from your company email address.
Include the following information in your request: - Reason for requesting a new administrator role. - The email address of the previous administrator. - The company's email address of the new administrator. - Your network name and ID.
The support team will process your request and assist in creating a new administrator.
Scenario 2: Another User Already Has Administrator Access
Log into Signagelive with the existing Administrator account.
Navigate to the user management section.
Add a new user and assign them the Administrator role using the pre-configured "Administrator System Default" role.
This process ensures the continuity of business operations without unnecessary disruptions.
Key Takeaways
Plan adequately by assigning administrative permissions to multiple users.
Contact Signagelive support if no administrator access is available.
Utilise existing administrator accounts to create new admin roles when possible.
For further assistance, contact the Signagelive support team.