Signagelive for Legacy PC: FAQs

Frequently asked questions about the Signagelive client for Legacy PC Players.

Ian Maison avatar
Written by Ian Maison
Updated over a week ago

How can I remove/uninstall Signagelive?

To remove the Signagelive application and associated settings from your Windows PC, please follow the below instructions:

  • Deactivate the licence you have associated with the PC device.

  • On the Windows menus, please click Start > Programs > Signagelive > Remove Signagelive Licence Information

  • You will now be presented with the Signagelive Licence Removal Tool and simply need to click the Clear Licence Information button to finish this process.

  • You can now close the Signagelive Licence Removal Tool

  • To give a completely clear state, please now click on Start > Run and type %appdata%

  • Please now go to the Signagelive folder, where you can delete the following folders: Logs, Media, Playlists, Signcontroller, and Temp

  • Please now click on Start > Programs > Signagelive > Signagelive Configuration and you can now work through the installation as per normal.

  • Using the “I have a 16 digit licence” method will not work as this was removed during our security enhancements. Please use the option "I do not have a 16 digit licence" at all times to help get an Activation Code to be shown, which you can register your Player with.

  • If you are not given an Activation Code during the Signagelive Configuration process and the device refers to M2M server issues, this will be that the device believes it is still associated with an active licence. If you do not know where it is registered, please contact the Signagelive Support Team.

Can I change the window/output size of the Signagelive client on my Legacy PC?

There may be occasions when you wish to use the Signagelive application, but only within a section of your display or screen, such as when using a PC or Mac to showcase content on a low-resolution LED videowall. You can see an example of this, here. The PC and Mac clients have been updated to allow this and you can read more about achieving this, below.

Please Note

The added functionality of changing the window size was implemented in client version, if you are on a version that is lower than this or require a later version of the Legacy PC client - please contact our Support Team.

How do I show the Signagelive Client in a set portion of my display?

To restrict the Signagelive client to show only in a stipulated zone, you will need to follow the below instructions to create a registry key on your Windows Media Player:

  • Press Windows key

  • Type 'regedit'

  • Within Registry Editor, create a new registry key in the following location, HKEY_CURRENT_USER\Software\Remote Media\Media Player\WindowSize

    • Note: the key type must be a string

  • Set the value of this registry key to be the resolution required for the Player output

    • Example: 1280,720

  • Close the Registry Editor

  • Restart the Signagelive Player application

When the Signagelive Player next launches, it will launch, positioned in the top-left point of your display at the predetermined resolution set within the registry key.

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