Skip to main content
How to set up Proactive Monitoring
Ian Maison avatar
Written by Ian Maison
Updated over 3 weeks ago

Proactive Monitoring is a feature that provides email and SMS notifications in the event that the content you published doesn’t reach the players, or players on your network fail to connect within the parameters defined for your network. Proactive Monitoring works across all player types.

Signagelive created this feature so that Administrator users can manage their network more efficiently, and with the confidence that they will be alerted to any potential problems.

Proactive Monitoring offers the ability to respond immediately to issues, without relying on the customer or end user to alert you to them first. Unless you receive an alert, then everything is running as it should. This allows you to focus on other areas critical to your business.

Configuring notification settings

Setting your notification preferences

To access your own Notifications Settings, from your dashboard:

  • Go to the User Icon in the top right of your dashboard page

  • Select 'Profile:[your username]'

  • Select the Working Hours tab first

  • Here you can configure:

    • Notification times

    • Contact Method - Emails, SMS

  • Choose the 'Notifications' tab to begin configuring what updates you received and the frequency of each

Please Note

You will need to have Proactive monitoring enabled for working hours to affect your network and to receive SMS notifications. SMS notifications only work for Proactive monitoring: "Connectivity Status" and "Content Status" alerts.

You can choose from the following preferences:

  • Do not send - You will not receive notifications of this type.

  • Every time - You will receive notifications as soon as a notification is available

  • Every X minutes - You can dictate how frequently you receive notifications

  • Once a day - Set a daily time you want to receive notifications.

You can choose these preferences on

  • Connectivity Status - Informs you of players' connectivity stats.

  • Content Status - Informs you of the status of content being published.

  • Network Approver Management - All notifications for Approver users

  • Network Approvals Pending - Notification of pending content to approve

  • Network Approvals Changed - Notification of approvals responded to

What do alerts contain?

  • The time the Incident was opened

  • The player affected

  • The Incident Type: Connection or Content

  • The Incident Status: Open or Closed

  • The time the Incident was closed

Who will receive the alerts?

By default, all Administrator users on your network will receive the alerts, provided notification settings have been defined. Any user can receive alerts though if their Proactive Monitoring tab is configured, which will be sent following individual user notification settings as described above.

Where can I see the incidents in my Signagelive network?

In addition to receiving alerts by email, Incidents are logged in your Signagelive network and can be viewed on the Incident Log page:

  • Login to your Signagelive Network as Administrator

  • Select Network

  • Select Incident Log

This page shows:

  • The time an Incident was opened

  • The time an Incident was closed

  • The player or players affected on each Incident

  • The Incident Type: Connection or Content

  • The Incident Status: Open or Closed

  • Whom was alerted to this event

What countries are SMS alerts available in?

SMS notifications can be sent to mobile carries by default in the following countries, other countries are available on request:

  • Australia

  • Canada

  • Denmark

  • France

  • Germany

  • India

  • Ireland

  • Italy

  • Japan

  • Poland

  • S. Korea

  • Singapore

  • Spain

  • UK

  • US

When adding a user to Signagelive to receive Proactive monitoring SMS messages [+] [country code] [subscriber number including area code] e.g. for the UK: +447123456789 or US: +11234567890

How do I purchase?

Proactive Monitoring can be trialed and purchased by contacting your current Signagelive supplier. Or connect with the relevant Sales team for your region by using the contact page here.

Did this answer your question?