This article will cover the three typical scenarios for handing over your network responsibilities to someone else, and the steps required to do so. These are:
You are the sole user within your network and want to transfer ownership:
In this scenario, you will inevitably be an Administrator and will need to add a new user into your network and make them an Administrator. Please refer to this article for more information on this process. Once added, and the new user has confirmed they have access to your network, your job is pretty much done. All that's left is to contact our Support team to notify them you need to be removed from the network if desired (contact information can be found at the bottom of this article).
Please NoteAdministrators cannot remove other Administrators from a network, this action must be performed by the Signagelive Technical Support Team.
You want to change an existing user's role to Administrator:
If there are other users in your network and you are the only Administrator, instead of adding a new user, you might want to change one or more of the existing user's roles to Administrator so they can take over ownership of the network. Please follow the steps below:
- Navigate to the Settings > Users page,
- Click on the name of the user you wish to update,
- Go to the Permissions tab, and select the desired role from the Role drop-down,
- Press Save
You hold a non-Administrator role:
If you hold a role other than Administrator and want to pass on your network responsibilities to someone else, you will need to seek assistance from an Administrator in the network to add this user on your behalf. If you are unsure who the Administrator/s are in your network, please contact your reseller. If you are unsure who your reseller is, please contact our Technical Support Team for further assistance (details below).