The following article will guide you through the process of ensuring that you are on our supported Samsung Firmware, on either PMF or PHF models, in the event you are on a higher firmware than the currently supported version:
Please begin by downloading the downgrade firmware from http://downloads.signagelive.com/T-HKMLAKUC-DOWNGRADE_USB.zip
Please now download the USB 2040 firmware from http://downloads.signagelive.com/T-HKMLAKUC_2040.zip
Update the firmware on the panel using the downgrade firmware:
Extract the contents of the supported firmware zip archive to the root of a USB drive and rename the new folder from T-HKMLAKUC-DOWNGRADE_USB to T-HKMLAKUC
Insert the USB drive into the Tizen screen
Change the source to any HDMI source on the display
Press Menu on the remote control and browse to the Support menu and select Software Update
In the Software Update Menu select Update Now
When prompted select Yes to search the USB drive for the update files and then Okay to confirm the update
The screen will update the firmware and then reboot itself
After the update, the panel will report as having firmware version 2005.4
Remove the USB drive from the Tizen panel and delete the firmware folder you created in Step 3(a) named T-HKMLAKUC
Update the firmware on the panel from 2005.4 to 2040:
Extract the contents of the 2040 firmware zip archive to the root of a USB drive and rename the new folder from T-HKMLAKUC_2040_USB to T-HKMLAKUC
Insert the USB drive into the Tizen screen
Press Menu on the remote control and browse to the Support menu and select Software Update
In the Software Update Menu select Update Now
When prompted select Yes to search the USB drive for update files and then Okay to confirm the update
The screen will update the firmware and then reboot itself
After the update, the panel will report as having firmware version 2040.
Please Note
Firmwares provided are the latest versions we have tested and approved and are not necessarily the latest available from the manufacturer.