If you are behind a restricted connection and struggling to connect your Samsung Player to the Signagelive service, then we would always firstly recommend you read through our IP and Domain Names required to connect to Signagelive article first of all.
In some cases though this does not help resolve every instance of connectivity issues, so we've gone a step further to create a Connection Test URL which you can use on your non-connecting panel to help learn the reasons why.
To use this URL, please enter the following URL on your panel:
When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however, if you would like to send a photo of the results to our Support Team for analysis then please do so.
The results of the tests will relate to the following:
- Test 1 - Whether panel can connect to our API
- Test 2 - Whether panel can connect to API and be capable of downloading media
- Test 3 - Whether panel can connect to our time/date server
- Test 4 - Whether panel can connect to download firmware from Signagelive.
How can I find out more?
You can learn more about this by speaking directly with the Support Team via Live Chat or by emailing email@example.com