Your media players (e.g., hardware, devices, screens) must be on the latest Signagelive client version to ensure they have access to the most recent features and bug fixes (where applicable). The client version can also be a crucial element in Signagelive's ability to communicate with a player.
What are the latest Signagelive Media player client versions?
The latest Signagelive Client versions are as follows:
Player Type Name | eu-west-2-1 (London, UK) | ap-southeast-2-1 (Australia) |
Amazon SignageStick | 1.0 | N/A |
BrightSign HTML5 Media Player - Series 3/4 | 1.51 | 1.50 |
BrightSign HTML5 Media Player - Series 5 | 1.57 | 1.55 |
Broadcast Player | 1.0 | N/A |
Browser Player | 1.86 | 1.86 |
ChromeOS Client - General Availability | 2.01 | 2.02 |
LG webOS Client | 3.2 | 1.997 |
Philips Client - Android 11+ | 1.19 | 1.20 |
Philips Client - Android 4 - Android 10 | 1.20 | N/A |
Samsung SSSP Media Player Orsay) | 3.12 | N/A |
Samsung Tizen Media Player | 1.32 | 1.31 |
Sony Client | 1.3 | 1.22 |
Windows HTML5 Client (Electron) | 2.0.1 | 2.0.1 |
Windows Legacy PC Client | 2.7.2.18 | N/A |
Allsee Media Player (No longer supported) | 1.17 | N/A |
Amazon FireOS Client (No longer supported) | 1.17 | N/A |
MacOS Client (Electron) (No longer supported) | 1.0.41 | N/A |
How can I check the client version my player/s are currently on?
To check the current client version of your player, please follow the steps below:
Navigate to the main network page: Network > Manage
Click on the relevant Player name
The Client Version will be listed in the Overview section on the Status tab.
How can I update the client version of my Player?
The good news is that you won’t have to. Players should automatically update to the new client within 24 hours of its release or when they next reboot their systems.
Please Note
You will be notified of upcoming client updates for the various media players via the ‘What’s New’ section on our website and the News section with the Platform Messenger within your Signagelive Network (bottom right).
My media player is not on the latest client. What should I do?
If your player hasn't updated to the latest client version after 24 hours, or after a reboot, here are some steps to take:
Confirm Basic Connectivity
First, ensure these fundamental requirements are met:
Internet Connection: The player needs a stable internet connection to receive update requests from Signagelive.
Player is Powered On: The player must be powered on to receive updates.
Check Your Network
Your local network can sometimes interfere with updates. Consider the following:
Network Restrictions: Make sure your local network isn't blocking update requests. For more information on connecting Signagelive in a secured network, refer to this article.
Bandwidth Limitations: Ensure your network doesn't have bandwidth restrictions or heavy traffic during the update window, as this can prevent the player from receiving update requests.
Perform Systematic Checks
To identify potential issues, it's best to perform these checks:
Verify Internet and Power: Manually confirm that the player has a working internet connection and is powered on.
Content Check Frequency: Determine if the player regularly checks in with Signagelive. The "Content Check" frequency settings are on the player's Connectivity tab within Signagelive.
Test with Content: Optionally, confirm the player receives requests from Signagelive by pushing new or updated content or removing existing content. If the changes appear on the screen, your connection will work correctly.
Contact Support
If you have done these checks, and your player is still not on the latest client version, we recommend that you log a support ticket with our Technical Support team. To do this, please email [email protected] or as per this article.