The following guide will help you connect your chosen Media Player devices to our Signagelive service, providing you with the necessary endpoints to ensure you can use the solution within a secured network. Depending on the nature of your local network configuration, you may prefer or require using Domain Names or Static IP addresses to ensure access, and we provide both routes in this article.
We’ve broken the guide down into various ways to help you:
Before you begin, please ensure that your firewall has also whitelisted any additional endpoints for accessing the Signagelive User Interface, as per the steps in this article.
Signagelive Domains and IP Addresses
If your preference is to use Domains to connect your Media Player devices to Signagelive, please ensure the following endpoints have been added to your firewall whitelist:
Data Centre | Domain | IP Addresses |
Rackspace (London) | The Rackspace (London) instance is accessed via https://login.signagelive.com -----------------------------
In the event that you cannot use the wildcard *.signagelive.com, the following are the URLs used by Signagelive:
In addition, the following must be added:
| Should your company IT policy require IP addresses, please ensure the following are added to your firewall whitelist:
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ap-southeast-2 (Sydney, Australia) | The AP-Southeast-2 instance is accessed via https://ap-southeast-2-1-login.signagelive.com -----------------------------
In the event that you cannot use the wildcard *.signagelive.com, the following are the URLs used by Signagelive:
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Please Note - If you see a "Confirming Device Support" error message on the screen, this is a common indicator that a Player cannot reach our servers. For a full list of error messages and what they signify, please read this article.
Our Media Player End Points
If you would like to know the specific endpoints needed depending on your selected Media Player hardware, please refer to your chosen Media Player section as applicable, and this detailed information will be presented to you.
Media Player | End Points |
BrightSign All Series 4 and 5. | If using a BrightSign Media Player with Signagelive, the following must be allowed:
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BrightSign All Series 4 and 5. | If using an LG webOS Media Player with Signagelive, the following must be allowed:
The following are also required for LG webOS 1.0 and 2.0 Panels
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Samsung Tizen | If using a Samsung Tizen Media Player with Signagelive, the following must be allowed:
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Samsung Smart Signage Player (SSSP) All C, D and E Series Panels | If using a Samsung Smart Signage Player with Signagelive, the following must be allowed:
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ChromeOS and
| If using a ChromeOS or ChromeOS Flex Media Player with Signagelive, the following must be allowed:
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Philips All Supported Models (Unless Specified) | If using a Philips Player with Signagelive, the following must be allowed:
The following are also required for Philips D-Line Models running Android 4.4
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Sony All Supported Models | If using a Sony Media Player with Signagelive, the following must be allowed:
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Signagelive for Windows (HTML5) Supported Appliance Players | If using a Windows (HTML5) Media Player with Signagelive, the following must be allowed:
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Windows Legacy PC Client Supported Windows 10/11 Players | If using a Windows (Legacy PC Player) with Signagelive, the following must be allowed:
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SMIL Players IAdea, Planar or Viewsonic | If using a SMIL Player (IAdea, Viewsonic or Planar) with Signagelive, the following must be allowed:
Port 80 will be required when using a SMIL player and the above-listed URLS. |
Broadcast and
| If using a Broadcast or Browser Player with Signagelive, the following must be allowed:
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Amazon FireTV Supported Amazon FireTV Players | If using an Amazon Fire TV Media Player with Signagelive, the following must be allowed:
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macOS Supported macOS Players | If using a macOS Player with Signagelive, the following must be allowed:
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Domains for specific Signagelive services:
Media Player | Models |
Data Integrations (Secure Dashboards) | The following is information specifically required for Data Integrations:
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Web Triggers: | The following is information specifically required for Web Triggers:
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Room booking: | The following is information specifically required for Room Booking:
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Weather | The following is information specifically required for Weather:
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Remote firmware updates | This feature is not supported on every player type. Those that do support remote firmware updates will need access to:
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Please Note: When IP addresses are used, the automatic update feature on the Samsung Smart Screen Platform is not supported, as the updates are delivered via a CDN network. This is something we are actively investigating how to improve.
Connecting your Players via a Proxy
If you wish to use a Proxy Server, please check the "System Management Features" tab in this spreadsheet and the final row "Supports Proxy Server" to ensure your device supports it.