Requirements before you begin:
Access to our dashboard via your preferred browser
A spare 5 minutes to review some details for our team
If you encounter a problem while using your Signagelive Network's interface, our Support team is here to help! To speed things up, here's the information we'll need from you:
Please provide answers to the following questions when you contact us:
What exactly is the issue you're seeing? Describe it clearly.
What steps did you take just before the problem occurred?
Which specific area of your Signagelive Network did the issue happen in?
Does this issue happen every time you follow those steps, or does it happen sometimes?
Which internet browser (e.g., Chrome, Firefox, Edge) and browser version are you using when this problem occurs?
Can you complete a speed test without any interruptions? (Please provide the results if possible.)
Providing these details will help us understand and resolve your user interface issues as quickly as possible!
How can I find debugging information in the browser?
If you are encountering a user interface issue and wish to raise this to our Support team then you will need to collect some debugging information by following steps:
Within your browser (see below) please ensure you first open the Inspector Tool for the browser you are using to begin collecting the debugging information.
Pick your relevant Browser Instructions
With the debugging option now open for your browser, we recommend you now click on the Console tab option and look at the Errors (shown as red) and Warnings (shown as amber) that may be appearing.
Please now take a screenshot (or video) and provide this to our Support Team.
How do you identify network or speed issues in the browser?
If you are encountering network or performance speed-related issues with your Signagelive user interface experience then it is also possible to do such analysis. We recommend you look at the Network tab in your console. The 'Network' tab will display any slow requests that may be occurring when loading new pages or information within Signagelive.
Once complete, please look at the Network tab, take a screenshot (or video) and provide this to our Support Team for their review and comment.