To clarify, for Support, Signagelive uses Intercom to manage our help centre, messenger, and ticketing system.
Emails
If you are not receiving email responses from the Signagelive Support Team, we would recommend the following:
We send emails from our Intercom workspace name (e.g., @signagelive.intercom-mail.eu), so we'd recommend you search for (or whitelist) emails from that domain if you feel things are not being sent.
Please check your Spam or Junk folders for any emails that may have been mistakenly delivered there instead of your inbox.
Unread Messenger Updates - (Emails)
Please note, if you raise your Conversation via Messenger in your Signagelive Network, then we will also send an Email with our responses when:
We wait 3 minutes before sending an email notification if the message hasn't been seen in the Messenger. This delay allows for real-time conversations without unnecessary notifications.
If you or the user read the message in the Messenger before the 3-minute mark, no email will be sent.
For multiple replies, we group them into one email, which is sent once there has been no new reply in the last 3 minutes.