On December 13th 2024, we emailed all Signagelive Users with notification of the following:
On March 24, 2025, we will migrate our London instance of Signagelive from Rackspace to Amazon Web Services (AWS). Here’s what you need to know:
Whitelisting Requirements
Firewall Whitelisting: If your firewall has any whitelisting, please ensure that the correct endpoints are whitelisted. This will ensure a seamless transition without impacting your current Signagelive Players.
Recommended Whitelisting: We advise whitelisting *.signagelive.com. For specific URLs, please refer to this article for a complete list of endpoints your Players will need to access after the migration.
Current Preparations: If you are already whitelisting *.signagelive.com or the specific endpoints listed in our article, you are likely prepared for the migration. However, we recommend double-checking your settings.
IP Address Information
Due to the migration from Rackspace to AWS, we will no longer provide a list of specific IP addresses for whitelisting. Instead, you can find the necessary IP address ranges published by AWS here. Our services will be available from the eu-west-2 (London) and ap-southeast-2 (Sydney) regions. If your Signagelive Network was created before the 1st of August 2024, then you’ll be in the London instance. If you need help determining which region you use for Signagelive, please contact our Support Team.
Additional Notes
If specific Signagelive IP addresses are required, we can address this on a case-by-case basis; please note that this may incur a cost.
We will introduce new domains that may need whitelisting in the future. You will receive an advance notification detailing any required changes.
Thank you for your attention to this important update and for helping us help you keep Signagelive running smoothly. If you have any questions or concerns, please don’t hesitate to contact us.