On December 13th 2024, we emailed all Signagelive Users with notification of the following:
On March 24, 2025, we will migrate our London instance of Signagelive from Rackspace to Amazon Web Services (AWS). Here’s what you need to know:
Whitelisting Requirements
Firewall Whitelisting: If your firewall has any whitelisting, please ensure that the correct endpoints are whitelisted. This will ensure a seamless transition without impacting your current Signagelive Players.
Recommended Whitelisting: We advise whitelisting *.signagelive.com. For specific URLs, please refer to this article for a complete list of endpoints your Players will need to access after the migration.
Current Preparations: If you are already whitelisting *.signagelive.com or the specific endpoints listed in our article, you are likely prepared for the migration. However, we recommend double-checking your settings.
IP Address Information
For users on secure networks needing to whitelist IP ranges to access our service, please find the list of fixed IP addresses to whitelist below:
3.9.15.166
3.9.160.138
3.10.112.26
3.11.124.6
13.41.58.105
13.43.126.9
13.43.203.184
18.134.41.125
18.135.125.42
18.168.223.233
18.169.121.11
18.170.178.164
18.171.98.160
35.176.9.60
35.178.208.159
35.178.237.95
35.179.226.229
51.24.6.23
51.24.37.195
51.24.51.126
52.56.221.207
Additional Notes
We will introduce new domains and IP addresses that may need whitelisting in the future. You will receive an advance notification detailing any required changes.
If your Signagelive Network was created before the 1st of August 2024, then you’ll be in the London instance. If you need help determining which region you use for Signagelive, please contact our Support Team.
Our services will be available from the eu-west-2 (London) and ap-southeast-2 (Sydney) regions
On March 24, all services previously hosted in AWS Ireland (which have since been migrated to Rackspace London) will also be consolidated into our new AWS instance.
Thank you for your attention to this important update and for helping us help you keep Signagelive running smoothly. If you have any questions or concerns, please don’t hesitate to contact us.