If you are behind a restricted connection and struggling to connect your Samsung Player to the Signagelive service, then we would always firstly recommend you read through our IP and Domain Names required to connect to Signagelive article first of all.
In some cases this does not help resolve every instance of connectivity issues, so we've gone a step further to create a Connection Test URL that you can use on your non-connecting panel to help learn the reasons why.
To run the connectivity test please enter one of the following URLs on your Samsung panel:
For Samsung SSP C/D/E Range players:
For Samsung Tizen players:
When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however, if you would like to send a photo of the results to our Support Team for analysis then please do so.
The results of the tests will relate to the following:
Test 1 - Whether panel can connect to our API
Test 2 - Whether panel can connect to API and be capable of downloading media
Test 3 - Whether panel can connect to our time/date server
Test 4 - Whether panel can connect to download firmware from Signagelive.