Iffah Latif
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I’ve got 2FA configured but would like to use my authenticator app on a different device, what do I do?
Most common authenticator apps offer multi-device capabilities so you don’t have to do anything when using a new device. Please refer to your authenticator app documentation for further details. If...
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I haven't enabled 2FA on my user profile, can I access a network which requires 2FA?
Please contact your network administrator for assistance. You may have the 2FA requirement temporarily disabled so you can access the network. We strongly recommend to configure 2FA on your user pr...
My mouse cursor is visible on macOS - how do I hide it?
In order to ensure that the mouse cursor is hidden on macOS, the application must have the ability to control the device. You can enable this by going to System Preferences > Security & Privacy > A...
How do I view system information?
Control+I (Win) / Command+I (Mac) How can I find out more? You can always search for answers with the Signagelive Help Centre, but rest assured we have a dedicated Support Team that are ready to a...
How do I open the settings page?
Control+S (Win) / Command+S (Mac) How can I find out more? You can always search for answers with the Signagelive Help Centre, but rest assured we have a dedicated Support Team that are ready to as...
How do I check my Signagelive Player information on LG webOS?
You can press the yellow button on your remote control to view all Signagelive Player information, including player serial number and build version. How can I find out more? You can always search ...
How can I access the Signagelive Configuration menu on LG webOS?
You can press the blue button on the remote control to access the Signagelive Configuration menu, allowing you to view and change the Player settings. You will be able to amend the following: Time...
How do I set Gapless Playback on my LG webOS display?
In terms of how you achieve this, gapless playback can be achieved by creating a Playlist within the Playlist Creator and ensuring that it contains just fullscreen videos. The only video format sup...
When I removed Signagelive from one of my devices it removed it from all of them
By default, all installed applications and settings on a non-managed device (not enrolled in the management console) are synced across devices using the same Google account. If you use the same acc...
How can I check why my Samsung display is not connecting to Signagelive?
Requirements before you begin: You must have a Samsung remote control If your device is connected within a secured network and is struggling to connect to Signagelive, we would always firstly r...