Ian Maison
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Using your Philips SOC with Teamviewer to control Signagelive
Requirements before you begin: A supported Philips SOC device for use with Signagelive A Teamviewer account which you can connect and control your Philips devices If you are looking to use the ...
Configuring your Secure Dashboard
Requirements before you begin: You must be on the Data Sync Services page. For more information on this please view the How to access Data Sync Services article. First, you will need to add the...
How to access Data Sync Services
Requirements before you begin: You must have Data Sync Services on your desired Signagelive Network Your user account must have been given access to the Data Sync Services application First, yo...
Issue impacting Google Slides widget - 27th April 2022
ISSUE SUMMARY As of the 22nd April 2022 we began to receive reports of the Google Slide widget not working properly for a small number of users with black screens being shown instead of the content...
Upcoming - April 2022 Updates
4th April - POSTPONED [New date to follow] LG 1.99 Bug fixes Remote configuration of rotation 12th April Chrome 1.86 New Features Added support for Secure Dashboards Added Widget SDK (see docum...
Why am I not receiving email responses from the Signagelive Support Team?
The Signagelive Support Team uses Zendesk to help deliver our help centre, live chat, and ticketing system. There are two ways that customers can see our replies and that is either via your emails ...
Uploading your first Media
Requirements before you begin: You must be logged into your Signagelive Account You will need to have some supported Media that you wish to upload Once you have created your Signagelive Network...
February 2022 Updates
New Features: Two Factor Authentication (2FA) / Multi Factor Authentication (MFA) Ability to add Tags as part of the player prestaging process Ability to automatically add local user media asset...
Adding multiple players to your network
Requirements before you begin: You must be logged into your Signagelive Account Preferable to know the model/s of your devices before going through the process You must know the activation code o...
How can assets uploaded by Local Users go to a specific folder?
Enabling Local User uploads to a folder: To enable Local User media asset uploads to go to a specific folder, when creating their account within the desire network, you can select a folder from the...