Sam Clark
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Activity overview
Latest activity by Sam Clark-
Sam Clark created an article,
Media Asset Upload Issue - 6th Sep, 2023 (RESOLVED)
Latest Update: The issue is now considered fully resolved ISSUE ANALYSIS To be provided shortly STATUS UPDATES 6 Sep @ 13:50PM SGT - The situation has remained stable for the past cou...
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Sam Clark created an article,
Signagelive service degradation - 8th August, 2023 [RESOLVED]
Latest Update: Services are operational and have been stable since 8th August at 09:00 BST / 16:00 SGT ISSUE ANALYSIS As of 23:09 BST on Monday 7th August, our read database servers al...
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Sam Clark created an article,
Signagelive user-interface service outage - 28/06/2023 [RESOLVED]
Latest Update - The service has now been fully restored ISSUE SUMMARY 09:20 SGT Service restored 08:15 SGT The Signagelive user-interface is down and users cannot login FOR MORE INFOR...
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Sam Clark created an article,
Service Issues - 20/06/2023 - Live Chat [RESOLVED]
Latest Update - Signagelive Live Chat service interruption Zendesk Support have confirmed that multiple issues related to Chat and Messaging across all Pods have been resolved. Both related...
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Sam Clark created an article,
Will Proof of Play still log impressions when my screen is in standby mode?
When a player's screen is in standby mode (the player is operational but the screen itself black) as the result of your Screen Control settings, are any other means, no Proof of Play impressions wi...
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Sam Clark created an article,
Will Signagelive work on a UR(640) series LG?
No - this series of LG is a commercial grade TV with no Signage API support, so will not be capable of running any third-party CMS software. How can I find out more? You can always search for answ...
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Sam Clark created an article,
How do I set or change my BrightSign player’s time, date or time-zone?
You can use the Signagelive BrightSign config tool to update the time-zone settings on your BrightSign Player. To do this, you will require the following: BrightSign Player Micro SD card Laptop an...
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Sam Clark created an article,
ChromeOS device issue (Google bug) - 13th April, 2022
ISSUE SUMMARY We received scattered reports of ChromeOS devices not loading Signagelive. Players show a "Preparing app profile..." message on screen for a short while and then the device powers off...
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Sam Clark created an article,
Which media players support Data Integrations?
Data Integrations are managed and delivered to your digital signage screens by a network add-on application called Data Integrations. It is this application which must be supported by a particular ...
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Sam Clark created an article,
My account has been locked, what should I do?
Your Signagelive account will be locked if you enter your password incorrectly 5 times when trying to login to the user interface. In the event of this, you will be sent a system generated email. T...