Requirements before you begin:
- You must have your 16-digit Renewal Licence (acquired from your vendor/reseller or our Sales Team)
- You must be signed in as an Administrator on your Signagelive Network
This article will take you through the process of adding your Renewal Licence to your Signagelive Network and manually applying this Renewal to an existing Player/Licence. Please follow the steps outlined below to carry out this process:
- Once logged into your Signagelive Network, press Settings and select Licences from the drop-down menu
- On the Licence Manager page, press the blue + (add) button in the top left, enter your 16-digit licence code then press Add Licences
- Next, click on the existing Player/Licence you wish to apply your renewal to
- Press the green Renew button, from here you can select the type of licence you wish to renew with and the duration of that renewal within the corresponding drop-down boxes. When you have made your selection, please click on the Renew button and your renewal will be applied.
- If you do not see the Renew button on the Licence Summary page it is because you have yet your new renewal licences to your network.
Please NoteThis article focuses on the steps of applying Renewals manually to an existing Player/Licence. If you do not yet have your Renewal Licences, please request these directly from your vendor/reseller or by following the steps in our Requesting and Renewing Licences article. Alternatively, please get in touch with firstname.lastname@example.org and our Sales Team will be able to assist you further.
For those looking to add, convert or other Licence Management tasks, please see the following:
- How to add my Licences?
- How to convert my Trial licence to a Full Licence?
- How to deactivate my Licences?
If you experience issues with renewing your licences as per the steps above, in most cases it will be due to the following reasons:
- No Renew Button - This will be because you had not added your newly purchased licences to your network at the time. If there are no licences to renew against then this particular button will not appear.
- Renewed in Error - In the event you happen to renew your licence/s too many times, don’t worry as you can reach out to our Support Team and they will help resolve this matter for you.