Known issues on BrightSign Players

LS424 model

The LS424 model lacks the ability to maintain the current time when power is lost due to not having an onboard battery. As a result, the player can start playing the wrong content if the time is not synchronized quickly enough. We’ve decided that the player will now not play content until the date time has been synchronized, meaning this particular model will require an always available internet connection to avoid scheduling problems - unexpected content or no content played on screen.

How can I get further support?

For further support, please speak with our Support team (support@signagelive.com).