Known issues on BrightSign Players

LS424 model

The LS424 model lacks the ability to maintain the current time when power is lost due to not having an onboard battery. As a result, this particular model will require an always available internet connection to avoid scheduling problems - unexpected content or no content on screen.

We will not prevent the player from playing content if the time is not synchronised, however this is done during the bootup process before our application starts. Time cannot be synchronised if

• There is no internet connection or
• The time server is not accessible on the network.

In the event time changes after bootup, the content will reload and allow the correct content to play. We always recommend that a default playlist is published to all players to reduce issues if there is a problem with the internet connection.

LS4 / Seenspire

The use of Seenspire content in Signagelive is supported on LS4 devices, however please be advised that the Seenspire team does not include it in their list of supported players: 

https://help.seenspire.com/portal/en/kb/articles/which-media-players-support-streaming-of-seenspire-content

It is very likely that playback crashes and/or unexpected reboots could occur on this particular device if Seenspire content is played. Our team is unable to resolve this hardware limitation.

How can I get further support?

For further support, please speak with our Support team (support@signagelive.com).