Known issues on BrightSign Players

XC5 models (5 series)

On firmware 9.0.101:

• B-Deploy not supported
• USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
• USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
• s/pdif audio output has not been tested
• Viewport scaling patch only works on XC4055 model
• Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail

XD5 models (5 series)

On firmware 9.0.101:

• GPIO not working
• Portrait Video Playback In Portrait or Landscape Causes Video To Glitch Out Before Playing Normally
• B-Deploy not supported
• USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
• USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
• s/pdif audio output has not been tested

LS5 models (5 series)

On firmware 9.0.101:

• B-Deploy not supported
• USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
• USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
• Viewport scaling patch only works on LS455 model.
• Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail

LS424 model

The LS424 model lacks the ability to maintain the current time when power is lost due to not having an onboard battery. As a result, this particular model will require an permanent internet connection to avoid scheduling problems - unexpected content or no content on screen.

We will not prevent the player from playing content if the time is not synchronised, however this is done during the bootup process before our application starts. Time cannot be synchronised if

• There is no internet connection or
• The time server is not accessible on the network.

In the event time changes after bootup, the content will reload and allow the correct content to play. We always recommend that a default playlist is published to all players to reduce issues if there is a problem with the internet connection.

LS4 / Seenspire

The use of Seenspire content in Signagelive is supported on LS4 devices, however please be advised that the Seenspire team does not include it in their list of supported players: 

https://help.seenspire.com/portal/en/kb/articles/which-media-players-support-streaming-of-seenspire-content

It is very likely that playback crashes and/or unexpected reboots could occur on this particular device if Seenspire content is played. Our team is unable to resolve this hardware limitation.