Requesting and Renewing Licences

How can I renew my licences?

You can now ‘Request a Renewal’ for your Signagelive licence when it nears the end of its licence terms.

When a renewal is requested, an email will be sent to your local Signagelive team who will communicate with the correct partner to organise and confirm the purchase of each renewal licence.

Once confirmed with your partner, the licence will then be automatically applied to the existing licence.

You (and your reseller partner) will then receive an email notification to say that this renewal licence has been applied and no further action is required.

 You will also see that an upcoming renewal is highlighted more obviously in the new Licence Manager, watch this short video or read on to learn more.

How do I know which Players can be Renewed?

Within the Licence Manager, we use the familiar traffic light colour code to highlight the state of each Player. See below for more details:

• Green - represents an active licence (a Player has been activated against this particular licence)
• Amber - represents a deactivated licence, meaning you can choose it to activate a Player against
• Red - represents an expired licence, you will need to renew any expired licence to be able to activate a Player against it

Who can request this renewal?

Only Administrators with access to your Signagelive Network will be given the option to Request a Renewal licence for any of your Players.

How can I Request a Renewal for a single licence?

You can request a renewal for any Player that does not already have a renewal licence request in place.

Follow these steps to access the Licence Manager and Request a Renewal for a single Player:

• Login to your Signagelive Network as an Administrator
• Select Settings
• Select Licences
• Select the Context Menu (3 dots on the right side of each player) for a single licence
• Select Request Renewal
• You may be shown the ‘existing unused renewals available’ if you have existing renewal licences on your Network, you can choose to continue by selecting ‘Yes’ or to cancel and use these licences instead by selecting ‘No’.
• Select Yes to continue
• Ensure that the licence shown in the list is the licence you wish to renew
• Select the terms of the licence using the drop down menu (1,2,3,4 or 5 year licences available)
• Select Request Renewals

You will be shown a notification to say your request has been successful and you will see a tick within the ‘Renewal Requested’ column of the Licence Manager.

How Can I request multiple Licence Renewals?

You can also select multiple Licences in the Licence Manager and use the filter menu to Request Renewals for each of the selected Licences.

Follow these steps to place a Renewal Request for multiple Players:

• Log in to your Signagelive Network as an Administrator
• Select Settings
• Select Licences
• Check the box to the left of any number of Licences you wish to request a renewal for
• Select Request Renewals from the menu ribbon of the Licence Manager
• You may be shown the ‘existing unused renewals available’ if you have existing renewal licences on your Network, you can choose to continue by selecting ‘Yes’ or to cancel and use these licences instead by selecting ‘No’.
• Select Yes to continue
• Ensure that the licence shown in the list is the licence you wish to renew
• Select the terms of the licence using the drop down menu (1,2,3,4 or 5 year licences available)
• Select Request Renewals

You will be shown a notification to say your request has been successful and you will see a tick within the ‘Renewal Requested’ column of the Licence Manager.

How do I know when my licence has been renewed?

When you place a Renewal Request, you will see the ‘Renewal Requested’ box checked to signify that this licence has had its renewal requested. Once approved and payment terms are met, the renewal will automatically be allocated to the requested licence.

You will see that the checkbox is no longer checked (if the licence renewal request has been successful) and the Expiry date of your Licence will have changed to show the updated term of your licence, including the requested renewal duration.

How can I find out more?

There is more information available within the Manage - Licences section of the Signagelive Help Centre. You can also speak to the support team via Live Chat or email them at [email protected]