We have identified an issue with firmware v3.68.30 for LG webOS 6.0 devices which causes Signagelive to fail and remain on a black screen.

Should you encounter this issue or find that your device is running this firmware, please get in touch with our Signagelive Support Team and we can assist.

If you're running an LG webOS device with an output resolution that exceeds 1920x1080 (4K panels, for example), the Resolution area on the System tab within Signagelive will only ever display 1920x1080.

This is a limitation of the Signagelive LG webOS client and has no bearing on your video content. Video content with resolutions higher than 1920x1080 can still be output at resolutions that exceed this (provided your LG panel supports this resolution). All other media types will render at 1920p.