You can press the yellow button on your remote control to view all Signagelive Player information, including Player serial number and build version.

You can press the blue button on the remote control to access the Signagelive Configuration menu, allowing you to view and change the Player settings. You will be able to amend the following:

In terms of how you achieve this, gapless playback can be achieved by creating a Playlist within the Playlist Creator and ensuring that it contains just fullscreen videos. The only video format supported gapless is MP4, LG recommends that all videos are the same resolution, however, during our testing we have found that videos of different resolutions play gapless.

To make your content completely gapless, your Playlist should only include videos of the same format (we recommend MP4) and ideally encoded using the same details as well (read more about that, here).

If you have followed the instructions and still find that your Playlist is showing black frames between the videos then we recommend you check whether there are black elements at the beginning and end of your videos. If this is the case then this will be causing the playback to show these black elements and will result in playback not appearing to be gapless.

If you are using an LG webOS panel with an LG Wifi dongle and you are unable to gain a working internet connection, then please ensure that the Baud Rate setting on your panel is set as per the below steps:

You should now have more success in getting your WiFi connection working.

We've created a connectivity checker URL in case your player isn't connecting, but the reasons aren't apparent why. To use this, please enter the following URL into your panel: http://clients.signagelive.com/lg/conntest/app.zip

When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however, if you would like to send a photo of the results to our Support Team for analysis then please do so.

The results of the tests will relate to the following:

How do I rotate my display?
When the application first starts the user has to select the Player's orientation. This can be changed later by:

Once set, your screen will default to portrait rotation.

(Please note Native portrait is only supported on LG WebOS 3.0 and above)

Hold the Settings button on the remote controller and press 0,0,0,0 when the chat bubble is shown. On the Signage Setup menu, scroll down and select Factory Reset.

Note the player must be deactivated in Signagelive in order to get a new activation code if the Signagelive application is reinstalled.

Hold the Settings button on the remote controller and press 0,0,0,0,0,0 when the chat bubble is shown. On the Signage Setup menu, scroll down and select Factory Reset.

Note the player must be deactivated in Signagelive in order to get a new activation code if the Signagelive application is reinstalled.

If your display is loading up a website when it turns on or is reporting a "Can't open zip file" error, you may have the "Play Via URL" functionality enabled. To disable this, please do the following:

Go to Settings