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My account has been locked, what should I do?
My account has been locked, what should I do?
Ian Maison avatar
Written by Ian Maison
Updated over a week ago

Your Signagelive account will be locked if you enter your password incorrectly 5 times when trying to login to the user interface. In the event of this, you will be sent a system generated email. To unlock your account you will be required to reset your password; please follow the Forgotten Password process to do this.

When setting your new password, please refer to the password requirements in this article.

Please Note

Administrators also have the ability to request a password reset on a user's behalf. Please reach out to the respective person/s for assistance with this, if applicable.

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