Welcome to your guide for getting the most out of Signagelive on your ChromeOS devices. Here you'll find answers to common questions and solutions to potential issues, from initial setup to advanced configuration.
Quick Links
Getting Started
How can I purchase or trial Signagelive for ChromeOS?
Our sales team is ready to assist you with purchasing or setting up a trial. You can reach them through the following channels:
Phone (EMEA): +44 1799 530110
Phone (APAC): +65 3163-2458
Email: [email protected]
Live Chat: Click the blue icon in the bottom right of any signagelive.com page to begin chatting with our support team
Why can't I find the Kiosk Mode option on my new ChromeOS device?
Google now requires a Google Chrome Device Management (CDM) license for any commercial device to be used in Kiosk Mode. If your device does not have an active CDM license, the option to run applications in Kiosk Mode will not be available in the settings.
Solution: To use Kiosk Mode, you must acquire and assign a Google CDM license to your device.
Alternative: For a debug version of the Signagelive application, you can temporarily activate your licence against the packaged version of our client
Device Configuration
How do I set the correct screen orientation (Portrait Mode)?
We recommend using the native ChromeOS display settings for the most reliable results.
If Signagelive is running, reboot the device and press Ctrl + Alt + S at the loading screen to access the login prompt.
Log in to the ChromeOS device.
Click the status area (where your account picture appears) and select Settings.
Navigate to Display Settings.
Set the Orientation to your desired rotation (e.g., 90 degrees).
Click Done and sign out. Signagelive will now launch in the correct orientation.
How do I make a new Wi-Fi network available to my Signagelive player?
When you configure a Wi-Fi network, while logged into your ChromeOS player, it is private by default. You must share it for the Signagelive Kiosk app to use it.
When configuring the new Wi-Fi connection, ensure you tick the checkbox for "Share with all users".
How do I reset or reinstall the Signagelive application?
To reset Signagelive, you must uninstall and then reinstall the application.
Deactivate your license: Before uninstalling, deactivate the Signagelive license in your network to free it up.
Uninstall the application from your ChromeOS device.
Reinstall the application as either a Kiosk App or a Packaged App.
Activate the player with your freed-up license.
Troubleshooting Common Issues
My display resolution is wrong or doesn't fill the screen on startup
This known ChromeOS issue can occur if the display is powered off when the Chromebox boots up.
Workaround: Always ensure your display is powered on before powering on the ChromeOS device. We have reported this to Google and are awaiting a permanent fix.
Signagelive was removed from all my devices after I uninstalled it from one
This happens when multiple non-managed devices use the same Google account, as apps and settings are synced by default. You have three options to prevent this:
Disable Sync (Recommended for non-managed devices): On each device, go to ChromeOS Settings > Advanced Sync Settings and uncheck "Apps" and "Settings".
Use Google Management Console (Recommended for managed devices): Enroll your devices in the GMC to manage apps and settings on a per-device basis.
Use a Different Google Account: Assign a unique Google account to each device.
Why are my scheduled reboots not working?
Scheduled reboots are a feature of Kiosk Mode. They will only work if Signagelive is installed as a Kiosk app with Autostart enabled. This can be configured in the Extensions setup screen or via the Google Management Console.
Signagelive is just showing a black screen
An unclean shutdown typically causes a black screen. We are working with Google on a permanent solution.
Current Solution: The only way to resolve this is to uninstall and reinstall the Signagelive application.
My web-hosted video stops playing after a while.
To ensure continuous playback of web-hosted videos, you need to enable the autoplay flag in the Google Management Console.
In the Google Management Console, navigate to Devices > Chrome > Settings.
Select the Organizational Unit containing your device.
Under the User and Browser Settings tab, find the Autoplay Video setting.
In the configuration area, add the URL of your webpage to the Allowed URLs field. Use a wildcard, for example:
https://*.yourwebsite.com/*Click Save.
Using Your Player
How do I exit Kiosk Mode to access the operating system?
Connect a keyboard to the device.
Power the device on.
As Signagelive begins to load, press Ctrl + Alt + S. This will stop the application from auto-starting and take you to the ChromeOS login screen.
Are there any keyboard shortcuts?
Yes, with a keyboard connected, you can use the following shortcuts while Signagelive is running:
View Client Info Panel: Ctrl + Shift + 1
Access Client Settings: Ctrl + Shift + 2
Adjust Volume: Use F8 (Mute), F9 (Volume Down), and F10 (Volume Up) on a standard keyboard.
Why are my touchscreen or key-press interrupts not working?
On ChromeOS, support for interrupts is limited.
Traditional Interrupts: Publishing standard interrupts (e.g., play content on key-press 'A') is not supported.
Interactive Kiosk Mode: This mode automatically triggers an interrupt when a user touches the screen. The specific interrupt key is limited to 'T'.
Upon completing the steps above, the auto-play flag will be enforced on your web page, and any video content on the specified web page will adhere to this setting.