Please speak to your sales contact at Signagelive who can deal with this request for you. The following telephone numbers will assist your request in speaking with our team.

Alternatively please contact [email protected] or hop on our Live Chat system and a member of our Support Team will point you in the right direction.

Google recently implemented a change in which any commercial ChromeOS device being used in Kiosk Mode, will now need a Google Chrome Device Management (CDM) licence to operate as such. Without this licence, you will not see the option to operate as a kiosk device.

If you do not require operation in Kiosk Mode, please see instructions on running Signagelive as a packaged application on your ChromeOS player here.

The team here at Signagelive have had reports that if the monitor is switched off when the Chromebox is switched on, sometimes the Signagelive output does not fill the entire screen. This is a known ChromeOS issue reported elsewhere. It has been raised with Google, however, the current status is that the issue is under review and we are awaiting a solution. The current resolution is to ensure that the display is powered on before the Chrome device powers on.

More information on the above topics can be found in the following forum articles:

https://productforums.google.com/forum/#!topic/chromebook-central/-BhqQ016ePY

https://productforums.google.com/forum/#!topic/chromebook-central/zcw-aA9zw6c

When you configure a Wi-Fi connection as part of the initial setup process it is by default shared with all users and can be used by an application running in kiosk mode (ie. Signagelive).

When you log into the OS and configure an additional network connection there is a checkbox "Share with all users" which must be checked, otherwise, the kiosk app will not be able to use that connection.

Scheduled Reboots will only work on Chrome if it is installed in full Kiosk Mode. This means that it must be installed as a Kiosk app with Autostart enabled either via the Extensions setup screen or via the Google Management Console if it is enrolled.

Key-press inputs and Interactive Touchscreens are limited to the interrupt key of T on ALL Chrome devices.

By default, all installed applications and settings on a non-managed device (not enrolled in the management console) are synced across devices using the same Google account. If you use the same account to install Signagelive on more than one device and then remove it from one of the devices it may be removed from all devices where it is installed under the same Google account. To ensure this doesn't happen, there are 3 options available:

Enroll the Device in the Google Management Console. This will allow you to manage applications and settings for each device individually.

Use a different Google account for each device you need to manage.

Of these 3 options, we would recommend Options 1 or 2 depending on whether you are using the Google Management Console (GMC) or not.

To boot into the operating system instead of auto-starting Signagelive when installed as a kiosk application, you will need a keyboard and mouse, and then will need to follow these steps:

This is most likely caused due to the known issue with Signagelive for Chrome and unclean shutdowns. At the moment the only way to correct this is to uninstall and reinstall the application. We are aware of this issue and are actively working with Google on a resolution so there is no need to report this to us at this stage.

Select one of the following topics for further instructions:

Uninstalling Signagelive

Installing Signagelive as a Kiosk App

Installing Signagelive as a Packaged App

If you would like to reset Signagelive you will need to follow the instructions to uninstall and reinstall (see above) the application. Note that you will need to deactivate your Signagelive licence so that you can activate it against your new install.

To view the client information panel, please plug in a keyboard and press Ctrl+Shift+1.

To access the client settings screen, please plug in a keyboard and mouse and press Ctrl+Shift+2.

To adjust the volume as desired please connect a keyboard to your chrome device. If using a standard windows keyboard then the following keys are used to control the volume on a Chrome device:

Alternatively, a chrome keyboard will have appropriately labelled keys in a very similar position to the F8, F9, and F10 keys for volume control.

We advise that customers use the built-in display settings in ChromeOS to set the screen orientation. To update the screen orientation in this way:

This was removed in version 1.5 because of issues showing responsive web content. It is recommended to use the ChromeOS display settings to set the screen orientation that way. Note that if you have already enabled screen rotation within Signagelive this way the option will still be available to you.

Interactive kiosk mode is designed for kiosk applications that show static content when they are not being used and interactive applications when they are. Interactive kiosk mode can be enabled via the Signagelive setup screen.

Interrupts in the traditional sense are not supported on Signagelive for Chrome at this time. While it is possible to publish interrupts to the player they can only be used with the interactive kiosk mode and are triggered automatically when a user interacts with the player.

Chrome devices such as Chromebox, Chromebase, and Chromebits will automatically update following Chrome's Auto Update policy. More information about Chrome Auto Update policy.

Chrome devices that have not reached their Auto Update Expiry (AUE) date will continue to receive OS updates and function with Chrome Education Upgrade and Chrome Enterprise Upgrade.

Chrome's “Chrome Device Management” portal will allow you to check your player's AUE expiration date. To access this go to:

In some instances where a web-hosted video is being displayed on a ChromeOS Player, you may find that your video will stop/freeze after a certain amount of time. We have found that enabling the "autoplay=true" flag that will ensure video content continues playing every time a new cycle of the video content occurs.

Upon completing the steps above, the autoplay flag will be enforced on your web page, and any video content on the specified web page will adhere to this setting.