All customers should be aware that all Google ChromeOS devices are subject to an Auto Update Expiry policy (see here for more details). It is after this date occurs that Google does not automatically update the operating system on the device.
Please Note
Typically the Auto Update Expiry date is 8 years from the release date of the device. See here for more details and for a list of all AUE dates for all players. Example: The Asus Chromebit CS10 is a device that has reached its AUE date and is no longer eligible for updates. Devices like these should be replaced to maintain compatibility
Finding Auto Update Expiry date in Google Admin console
For devices with Chrome Education Upgrade or Chrome Enterprise Upgrade, the Auto Update Expiry date is available in the Google Admin console.
To find this information, please work through these steps:
In the Google Admin console (via admin.google.com)
In the Google console, please now go to Devices > Chrome devices.
View the Auto-update expiration column.
Risks associated with Auto Updates Expiry
It is worth noting that there are the following risks associated with devices that have past their auto update expiry date -
Device has an old version of ChromeOS and Google makes a breaking change to the marketplace - device breaks
Device has an old version of ChromeOS and Google makes a breaking change to CDM e.g. a policy update - device breaks
Signagelive release an application update that is not compatible with old versions of the OS - device breaks
Signagelive only tests against the Long Term Support version therefore there is a risk of an application update not being compatible with an older version of ChromeOS.
We strongly recommend that you replace ChromeOS devices prior to passing Auto Update Expiry to ensure that you are running a supported and secure version of ChromeOS. If you are uncertain about device compatibility, ensure that your device aligns with Google's list of actively supported ChromeOS devices or explore alternatives like ChromeOS Flex.
Alternatively, you may consider installing ChromeOS Flex on a compatible PC as an option for unsupported devices. This can extend the usability of your hardware while ensuring compliance with the latest ChromeOS features and security protocols.