Signagelive Help Centre

Welcome to using Signagelive

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Thank you for your interest in our digital signage software. Signagelive is a cloud-based, multi-award winning digital signage solution, which from your internet browser allows you to manage and update any digital signage device.

Getting started with Signagelive

So you are ready to begin learning about Signagelive and all of the great features. To give you a great start, why not take a look at the following video series which take you through the basic to more advanced elements of using our software. Feel free to use the playlist tab on the right of the videos to control which episode you would like to watch:

 

When you have watched the videos, you will be well on your way to understanding how to use Signagelive and what it can achieve for you and your business. With that in mind, you will likely have some remaining questions about Signagelive:

How do I configure my hardware to use Signagelive?

Whether you are going to use Signagelive on a Windows PC, the Samsung Smart Signage Platform Signagelive for LG Web OS or Chrome, you may now simply wonder how you get our software running on your hardware - so let's give you the necessary information you'll require:


Let's get your Player connected to Signagelive

As Signagelive can be used in a wide array of locations some customers may find that their hardware will be on a network that is very secure and may be wondering whether our solution could be used. We do have many customers within schools and hospitals, so it is possible to use either Domain Names or Static IP Addresses to gain a connection to our servers depending on your own requirements and configuration.

The following guide provides you with the necessary information to connect your Players to Signagelive if you are behind a secure network, depending on your own personal requirements:

Domain Names Specific URLS  IP Addresses
  • *.signagelive.com

    on ports 80 and 443 (please see below for specific URLs if a wildcard is not possible) 
  • c274425.ssl.cf3.rackcdn.com - port 443
  • c625782.ssl.cf3.rackcdn.com - port 443

If *.signagelive.com cannot be used, the following are the URLs used by Signagelive:

  • api.signagelive.com
  • app.signagelive.com
  • downloads.signagelive.com
  • go.signagelive.com
  • login.signagelive.com
  • legacy.signagelive.com
  • m2m.signagelive.com
  • sl.signagelive.com
  • smilapi.signagelive.com
  • static.signagelive.com
  • ui.signagelive.com
  • playerdataapi.signagelive.com

Alternatively, if you company IT policy requires IP Addresses rather than domain names these are:

  • 31.222.175.40
  • 31.222.175.66
  • 46.38.178.155
  • 46.38.179.225
  • 134.213.165.52
  • 162.13.104.148
  • 95.138.173.157
  • 188.227.230.210 (only for Dension CPX-1 players)
  • 185.51.65.57 (only for Dension CPX-1 players)​​

Ready to become a Signagelive expert?

Now that you've set up your device, you are ready to get underway with using your Signagelive account. As a new user we highly recommend you watch the following videos so that you become a Signagelive expert. We'll guide you on logging in, what your network is and what it can do for you, how you can add licences and activate your first Player:


You are ready to upload, create and publish!

You are now well on your way to being an expert Signagelive user. Now it's time for you to learn about the creative side of Signagelive; so let's take you through uploading media, creating your first Playlist and the art of publishing:


How do you connect with Support?

The Signagelive Support Team are available between 08:00am to 00:00am Monday to Friday (UK Time) and can be contacted through any of the following methods:

  • Email: support@signagelive.com
  • Live Chat: Available at the bottom right of your Signagelive network.
  • Telephone: +44 (0) 1799 530110

Please note that if our Live Chat feature is set as Offline, all Signagelive customers can still use the system to leave a message for our Support Team and this will be automatically generated as a ticket and we'll respond as soon as possible.


You are well on your way..

So you are now well on your way to begin using Signagelive, but if you still have questions then don't forget that our Support Team are always available to assist you. We also have a community area where you can communicate with other Signagelive users and be part of ongoing discussions about feature requests and improvements.

As you begin your Signagelive journey, we feel the following articles will be great help:

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