TL:DR - Too long, didn't read...
We know this issue impacts the use of Samsung Tizen panels, Sync and Nested/Local Playlists; there is a short-term workaround that is outlined below ("The Interim Solution"). Our Development Team has a fix scheduled in the next 1.32 Tizen client build, now scheduled for a production release on 2nd June, 2025.
The Latest as of mid-May 2025
Our Development Team has deployed support for Nested/Local Playlists and player synchronisation in the upcoming 1.32 Tizen client which has now completed the QA cycle and is scheduled for release on 2nd June, 2025.
The Current Limitation
Our Technical Team is aware of the issue affecting Samsung Tizen panels, where the combinations of Sync Groups and Nested/Local Playlists is not supported. When this combination of configurations is used, synchronisation will unfortunately not work.
Met Criteria:
Synchronisation will not work when the following elements are used in combination:
Samsung Tizen Player (Any version)
Sync (As configured through Signagelive)
Nested or Local Playlists (Client Side Feeds)
The Interim Solution
For now, the only solution is to remove the use of Nested and Local Playlists from your scheduling, placing all media content in a single playlist. Doing so will immediately ensure that content synchronization works smoothly. We appreciate and acknowledge that in some cases this will not be a simple change, so if you require any guidance or support please reach out to our Support Team.