Please Note
End-of-life announcement: Support for Amazon Fire OS devices will be discontinued. Further details can be found here.
(effective from 1st January 2025)
Due to a recent Amazon FireOS update, we have had reports that Fire TV devices running Signagelive may unexpectedly fall to a black screen. This is because Amazon's "Still Watching?" prompt is enabled by default on Fire TV devices in this latest firmware version.
Should you encounter regular black screens on these devices, you can resolve this by disabling the above-mentioned feature.
To do so:
Open the Home menu on your Fire TV device
Navigate to Settings > Preferences > Data Usage Monitoring
Set "Still Watching" to Off
Should you follow the steps above and still encounter issues, please get in touch with our Support Team,