We are aware of the following known issues and limitations when using our PC Appliances. Some settings may not have been configured as expected when connecting certain monitor models to the PC appliance. Find below the steps to fix them.
The Display Signagelive across multiple monitors option doesn't work on certain scenarios. There are some requisites for this option to work:
Windows desktop must be extended. To configure this, right click on your Desktop and select "Display Settings". On the "Settings > Display" window select the "Extend these displays" option under "Multiple displays".
Your primary monitor must be screen #1 in Windows Display settings. To configure this, right click on your Desktop and select "Display Settings". On the "Settings > Display" window, click on the display number 1 at the top and check the "Make this my main display option" under "Multiple displays".
Your primary monitor and screen #1 must be the screen on the left in Windows Display settings. To configure this, right click on your Desktop and select "Display Settings". On the "Settings > Display" window, drag and drop the screens to arrange them, so the screens are in a 1-2-3... left to right order. Once you have dragged your screens into the right configuration for your display click "Identify" and make sure the order of the screens is as desired.
Font scale must be set to 100%. To configure this, right click on your Desktop and select "Display Settings". On the "Settings > Display" window, select "100%" on the "Change the size of text, apps and other items" under "Scale and layout".
Remote Screenshots look zoomed in, cut and/or are misaligned.
Font scale must be set to 100%. To configure this, right click on your Desktop and select "Display Settings". On the "Settings > Display" window, select "100%" on the "Change the size of text, apps and other items" option under "Scale and layout".