As of firmware 9.0.145.1, we are aware of the following issues:
Screenshots in portrait do not render correctly
RSS Tickers are limited to 63 text items
Ticker zones on Series 5 players, including XT5, must have a width that is exactly divisible by 16 (e.g., 1440 or 1472 pixels) to display correctly. This requirement exists across all Series 5 models.
XC2055, XC4055 and XT2145 - Tickers do not render when screens are rotated into portrait, and the ticker is rendering across multiple screens
RSS/XML ticker feeds may fail to load if SSL/TLS interception is enabled on the network, causing SSL handshake failures or certificate errors. To resolve this, disable SSL/TLS interception for the domains hosting the feeds.
XC5 models (5 series)
On firmware 9.0.120:
USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
s/pdif audio output has not been tested
Viewport scaling patch only works on XC4055 model
Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail
XD5 models (5 series)
On firmware 9.0.120:
Portrait Video Playback In Portrait or Landscape Causes Video To Glitch Out Before Playing Normally
USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
s/pdif audio output has not been tested
XT2145/XT1145 models (5 series)
HDMI IN not working on current production client
LS5 models (5 series)
On firmware 9.0.120:
USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case
USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.
Viewport scaling patch only works on LS455 model.
Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail
LS424 model
The LS424 model lacks the ability to maintain the current time when power is lost due to not having an onboard battery. As a result, this particular model will require an permanent internet connection to avoid scheduling problems - unexpected content or no content on screen.
We will not prevent the player from playing content if the time is not synchronised, however this is done during the bootup process before our application starts. Time cannot be synchronised if
There is no internet connection or
The time server is not accessible on the network.
In the event time changes after bootup, the content will reload and allow the correct content to play. We always recommend that a default playlist is published to all players to reduce issues if there is a problem with the internet connection.
LS4 / Seenspire
The use of Seenspire content in Signagelive is supported on LS4 devices, however please be advised that the Seenspire team does not include it in their list of supported players:
Playback crashes and/or unexpected reboots could likely occur on this particular device if Seenspire content is played. Our team is unable to resolve this hardware limitation.
Unexpected green screen shown on BrightSign Players
When the screen/monitor that your BrightSign device is plugged into requires a specific RGB range, you may find that this impacts the output you get from your BrightSign device (often exhibited as a green screen).
To resolve this, specify the required RGB range within the generated setting.json file before adding this to the SD card of your Player.
"screenConfig":
[{
"enabled":true,
. . .
"videoMode":"3840x2160x60p:rgb:fullrange"
}]
Manually apply the following change to the colour spacing of RGB in the config file (see bold): "videoMode":"3840x2160x60p:rgb:fullrange"
RSS Tickers Spanning Only Half the Screen on BrightSign 5 Series 📺
Component | Description |
Affected Devices | BrightSign 5 Series media players connected to native 4K screens |
Symptom | An RSS Ticker placed on a Layout only spans across half of the available screen/canvas once published to a media player running on a native 4K panel, rather than the full width configured in the Layout Editor. The ticker may not accurately reflect the preview in the Layout Editor. |
Cause | The media player's Output Resolution is set to 'Automatic'. |
Workaround | To resolve this, manually set the Output Resolution on your BrightSign 5 Series device to a specific value (e.g., 3840x2160@60p). Do not use the 'Automatic' setting. |