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Known issues on BrightSign Players
Known issues on BrightSign Players
Ian Maison avatar
Written by Ian Maison
Updated over a week ago

RSS tickers on 5 series devices

At present, RSS tickers only work on LS5 and XC5 devices or BrightSign HD5 and XD5 devices running in portrait (and on firmware 9.0.120). If running a Layout in landscape on HD5 or XD5, a black bar will appear wherever there is text added to an RSS ticker zone on a Layout (in landscape).

Should you wish to make use of an RSS ticker on a HD5 or XD5 device in landscape - you'll need to ensure your text colour is not black and the text will appear atop the black zone. Otherwise, please run your content in potrait on the above-mentioned firmware. This issue is pending a fix from BrightSign Support.

XC5 models (5 series)

On firmware 9.0.120:

  • USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case

  • USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.

  • s/pdif audio output has not been tested

  • Viewport scaling patch only works on XC4055 model

  • Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail

XD5 models (5 series)

On firmware 9.0.120:

  • Portrait Video Playback In Portrait or Landscape Causes Video To Glitch Out Before Playing Normally

  • USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case

  • USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.

  • s/pdif audio output has not been tested

XT2145 model (5 series)

On firmware 9.0.120:

  • HDMI In not supported on XT2145

LS5 models (5 series)

On firmware 9.0.120:

  • USB audio is broken since the BrightSign 9.0.78 f/w. We acknowledge and accept this as USB audio-out is a very rare use-case

  • USB Type-C output is not currently supported according to BrightSign, so audio routing will therefore not be available via USB-C. Output now removed entirely from the player settings page & build site config generator tool.

  • Viewport scaling patch only works on LS455 model.

  • Viewport scaling using a web widget, as opposed to just a plain web content asset, will fail

LS424 model

The LS424 model lacks the ability to maintain the current time when power is lost due to not having an onboard battery. As a result, this particular model will require an permanent internet connection to avoid scheduling problems - unexpected content or no content on screen.

We will not prevent the player from playing content if the time is not synchronised, however this is done during the bootup process before our application starts. Time cannot be synchronised if

  • There is no internet connection or

  • The time server is not accessible on the network.

In the event time changes after bootup, the content will reload and allow the correct content to play. We always recommend that a default playlist is published to all players to reduce issues if there is a problem with the internet connection.

LS4 / Seenspire

The use of Seenspire content in Signagelive is supported on LS4 devices, however please be advised that the Seenspire team does not include it in their list of supported players:

Playback crashes and/or unexpected reboots could likely occur on this particular device if Seenspire content is played. Our team is unable to resolve this hardware limitation.

Unexpected green screen shown on BrightSign Players

When the screen/monitor that your BrightSign device is plugged into requires a specific RGB range, you may find that this impacts the output you get from your BrightSign device (often exhibited as a green screen).

To resolve this, specify the required RGB range within the generated setting.json file before adding this to the SD card of your Player.

"screenConfig":
[{
"enabled":true,
. . .
"videoMode":"3840x2160x60p:rgb:fullrange"
}]

Manually apply the following change to the colour spacing of RGB in the config file (see bold): "videoMode":"3840x2160x60p:rgb:fullrange"

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