The following guide will help you connect your chosen Media Player devices to our Signagelive service, providing the necessary endpoints to make sure you can use your chosen solution within a secure network.
The domains you'll need to add to your firewall's whitelist will depend on which server you're accessing Signagelive from.
If you log into Signagelive via https://login.signagelive.com/, then you'll need to whitelist domains that correspond with our eu-west-2-1 (London, United Kingdom) server.
If you log into Signagelive via https://ap-southeast-2-1-login.signagelive.com/, you'll need to whitelist domains that correspond with our ap-southeast-2-1 (Sydney, Australia) server.
We’ve broken the guide down into sections to help you:
eu-west-2-1 (London, United Kingdom)
ap-southeast-2-1 (Sydney, Australia)
IP Address Whitelisting
Before you begin, please ensure that your firewall has also whitelisted any additional endpoints for accessing the Signagelive User Interface, as per the steps in this article.
Signagelive Domains
If your preference is to use Domains to connect your Media Player devices to Signagelive, please ensure the following endpoints have been added to your firewall whitelist:
Data Centre | Domain |
eu-west-2-1(London, United Kingdom) | The London instance of Signagelive is accessed via https://login.signagelive.com -----------------------------
If you cannot use the wildcard *.signagelive.com, the following are the URLs used by Signagelive:
In addition, the following must be added:
|
ap-southeast-2-1(Sydney, Australia) | The ap-southeast-2-1 instance of Signagelive is accessed via https://ap-southeast-2-1-login.signagelive.com -----------------------------
If you cannot use the wildcard *.signagelive.com, the following are the URLs used by Signagelive:
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Please Note
If you see a "Confirming Device Support" error message on the screen, this is a common indicator that a Player cannot reach our servers. For a full list of error messages and what they mean, please read this article.
eu-west-2-1 (London, United Kingdom)
Below are all relevant domains for connecting Signagelive Players to a secure network via the AWS (London) server.
Our Media Player End Points (AWS - London, United Kingdom)
If you would like to know the specific endpoints needed depending on your selected Media Player hardware, please refer to your chosen Media Player section as applicable, and this detailed information will be presented to you.
What are "Optional" domains?
Any domains listed as "Optional" in the section below should be whitelisted if you use any of the following: Weather apps, Room Booking apps, Proof of Play, Web Triggers, or Data Sync Services.
Media Player | End Points |
BrightSign All Series 4 and 5. | If using a BrightSign Media Player with Signagelive, the following must be allowed:
Optional:
|
LG webOS Models 3.0 and above | If using an LG webOS Media Player with Signagelive, the following must be allowed:
Optional:
|
LG webOS (1.0 and 2.0) | If using an LG webOS 1.0 or 2.0 Media Player with Signagelive, the following must be allowed:
Optional:
|
Samsung Tizen | If using a Samsung Tizen Media Player with Signagelive, the following must be allowed:
Optional:
|
Samsung Tizen 2.4 | If using a Samsung Tizen 2.4 Media Player with Signagelive, the following must be allowed:
Optional:
|
Samsung Smart Signage Player (SSSP) All C, D and E Series Panels | If using a Samsung Smart Signage Player with Signagelive, the following must be allowed:
Optional:
|
ChromeOS and
| If using a ChromeOS or ChromeOS Flex Media Player with Signagelive, the following must be allowed:
Optional:
|
Philips All Supported Models (Unless Specified) | If using a Philips Player with Signagelive, the following must be allowed:
Optional:
The following are also required for Philips D-Line Models running Android 4.4
Optional:
|
Sony All Supported Models | If using a Sony Media Player with Signagelive, the following must be allowed:
Optional:
|
Signagelive for Windows (HTML5) Supported Appliance Players | If using a Windows (HTML5) Media Player with Signagelive, the following must be allowed:
Optional:
|
Windows Legacy PC Client Supported Windows 10/11 Players | If using a Windows (Legacy PC Player) with Signagelive, the following must be allowed:
Optional:
|
SMIL Players IAdea, Planar or Viewsonic | If using a SMIL Player (IAdea, Viewsonic or Planar) with Signagelive, the following must be allowed:
Optional:
|
Broadcast and
| If using a Broadcast or Browser Player with Signagelive, the following must be allowed:
Optional:
|
Amazon FireTV Supported Amazon FireTV Players | If using an Amazon Fire TV Media Player with Signagelive, the following must be allowed:
Optional:
|
macOS Supported macOS Players | If using a macOS Player with Signagelive, the following must be allowed:
Optional:
|
Domains for specific Signagelive services (eu-west-2-1 - London, United Kingdom):
Service | eu-west-2-1 Domains |
Data Integrations (Secure Dashboards) | The following is information specifically required for Data Integrations:
For additional domains, please see the Player-specific URLs section. |
Web Triggers | The following is information specifically required for Web Triggers:
For additional domains, please see the Player-specific URLs section. |
Room Booking | The following is information specifically required for Room Booking:
For additional domains, please see the Player-specific URLs section. |
Weather | The following is information specifically required for Weather:
For additional domains, please see the Player-specific URLs section. |
Marketplace |
|
Network API Integrators |
|
Message Manager |
|
Proof of Play |
For additional domains, please see the Player-specific URLs section. |
SAML SSO |
|
OCSP Validation |
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Connecting your Players via a Proxy
If you wish to use a Proxy Server, please check the "System Management Features" tab in this spreadsheet and the final row "Supports Proxy Server" to ensure your device supports it.
ap-southeast-2-1 (Sydney, Australia)
Below are all relevant domains for connecting Signagelive Players to a secure network via the ap-southeast-2-1 (Sydney, Australia) server.
Our Media Player End Points (ap-southeast-2-1, Sydney, Australia)
If you would like to know the specific endpoints needed depending on your selected Media Player hardware, please refer to your chosen Media Player section as applicable, and this detailed information will be presented to you.
Media Player | End Points |
BrightSign All Series 4 and 5. | If using a BrightSign Media Player with Signagelive, the following must be allowed:
Optional:
|
LG webOS Models 3.0 and above | If using an LG webOS Media Player with Signagelive, the following must be allowed:
Optional:
|
LG webOS (1.0 and 2.0) | Currently unsupported. Please contact our Sales Team if you have any more questions. |
Samsung Tizen | If using a Samsung Tizen Media Player with Signagelive, the following must be allowed:
Optional:
|
Samsung Smart Signage Player (SSSP) All C, D and E Series Panels
Samsung Tizen 2.4 | Currently unsupported. Please contact our Sales Team if you have any more questions. |
ChromeOS and
| If using a ChromeOS or ChromeOS Flex Media Player with Signagelive, the following must be allowed:
Optional:
|
Philips All Supported Models (Unless Specified) | If using a Philips Player with Signagelive, the following must be allowed:
Optional:
|
Philips D-Line (Running Android 4.4) | Currently unsupported. Please contact our Sales Team if you have any more questions. |
Sony All Supported Models | If using a Sony Media Player with Signagelive, the following must be allowed:
Optional:
|
Signagelive for Windows (HTML5) Supported Appliance Players | If using a Windows (HTML5) Media Player with Signagelive, the following must be allowed:
Optional:
|
SMIL Players IAdea, Planar or Viewsonic | Currently unsupported. Please contact our Sales Team if you have any more questions. |
Broadcast and
| If using a Broadcast or Browser Player with Signagelive, the following must be allowed:
Optional:
|
Domains for specific Signagelive services (ap-southeast-2-1, Sydney, Australia)
Service | ap-southeast-2-1 Domains |
Data Integrations (Secure Dashboards) |
|
Web Triggers | The following is information specifically required for Web Triggers:
For additional domains, please see the Player-specific URLs section. |
Room Booking | The following is information specifically required for Room Booking:
For additional domains, please see the Player-specific URLs section. |
Weather | The following is information specifically required for Weather:
For additional domains, please see the Player-specific URLs section. |
Marketplace |
|
Network API Integrators |
|
Message Manager |
|
Proof of Play |
|
SAML SSO |
|
OCSP Validation |
|
Downloads |
|
IP Address Information
For users on secure networks needing to whitelist IP ranges to access our service, please find the list of fixed IP addresses to whitelist below:
eu-west-2-1 (London, United Kingdom) | ap-southeast-2-1 (Sydney, Australia) |
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Please Note
When IP addresses are used, the automatic update feature on the Samsung Smart Screen Platform is not supported, as the updates are delivered via a CDN network. We are actively investigating how to improve this.
If you have any questions about the contents of this article, please feel free to get in touch.