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Service Issues - 05/04/2023 - Signagelive Livechat [Complete]
Service Issues - 05/04/2023 - Signagelive Livechat [Complete]
Ian Maison avatar
Written by Ian Maison
Updated over a week ago

Latest Update -

10:20 AM - LiveChat is fully operational

Our technical team have resolved the issue with our embed widget, and the service is now fully operational again. If you are still encountering issues with the Livechat widget, please raise a ticket to us directly using [email protected].

SUMMARY

10.05 AM BST -

Live chat is unresponsive and flagged internally

10.10 AM BST -

Technical team are made aware of the issue, and notified to the service interruption

10.13 AM BST -

Technical team suggest this could be down to a change made to the livechat widget

10.15 AM BST -

Visitors begin to populate again, but livechat is still inactive

10.18 AM BST -

Service was restored, and the livechat widget is back online.

RESOLUTION / CAUSE

ONGOING - Service is now fully operational again. No further action is required to flag tickets to our support team this morning

FOR MORE INFORMATION

For current system status information about Signagelive, please check out our system status page. During an issue, you can also receive status updates by following Beamer Posts within the user interface. The summary of our investigation will be posted here when the issues has ended. If you have any concerns, questions, wish to report further issues or are looking for updates - please don't hesitate to contact our Support Team.

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