When you wish to discuss a particular issue with our Support Team, they may ask you for the Serial Number of the player in question so they can locate your device.
The easiest way to find the Serial Number is:
Login to Signagelive
Use the Dashboard information to find the player that’s experiencing the issue
The Serial Number can be found under the Player column on the far left.
If you don’t have access to the Signagelive Dashboard, then there are other ways to locate your Serial Number which have been outlined below:
BrightSign
Please ensure that Signagelive is running (you may need to check the HDMI connection or change the input source on your display.
Connect a keyboard to your BrightSign device
Press Ctrl + I to show the Serial Number
ChromeOS
Ensure Signagelive is running
Connect a keyboard
Press Ctrl + Shift + 1
Make a note of the Signagelive serial number.
IAdea
Please ensure your IADea device is running
Connect a mouse.
Hold the clicker down for 10 seconds in any corner of the screen until the menu loads up.
Click on Advanced in the top right > Select Information
Make a note of the player Information
Then you will need to contact the Signagelive support team to identify the corresponding Serial number.
LG webOS
First, please ensure that Signagelive is running.
Press the Yellow button at the bottom of your remote.
MacOS
Ensure the Signagelive app is running
Connect a keyboard
Press Ctrl + I
Make a note of the Signagelive Serial number.
If you find your information bar does not appear, please contact support for the alternative route to identify this information and ensure you have installed a code editor to view the app files for the Signagelive app.
PC (Electron & Legacy)
Legacy
Connect a Keyboard.
Press the Windows Key + R to open the Run module
Type in ‘regedit’
Click on HKEY_CURRENT_USER > Software > Remote Media > SignController > Find the SerialNo field
You should now see the Serial Number displayed.
Electron
Connect a keyboard
Launch Signagelive
Press Ctrl + I
Make a note of the Signagelive serial number there.
Philips
First, please ensure that Signagelive is running.
Press the 0 button at the bottom of your remote.
Samsung
First, please ensure that Signagelive is running (if not, then Press home, Select URL Launcher)
To locate your Serial Number Press the Info button
Sony
First, please ensure that Signagelive is running.
Press the 0 button at the bottom of your remote.
Please note
If any of the above instructions do not respond to your interaction or work as expected, then please feel free to get in touch with support via Live Chat.
How can I find out more?
You can always search for answers with the Signagelive Help Centre, but rest assured we have a dedicated Support Team that is ready to assist you with any questions you may have. We are always here to help as best we can, so just contact us for any help you require.