FAQs and Best Practices

Content Management | FAQ

• Is the resolution of my content important?
• How can assets uploaded by Local Users go to a specific folder?
• What happens if I have validity, recurrence or conditions on my Parent Control Asset and also the assets within the Nested and Local Playlist?

Platform | FAQ

• How to connect Players to Signagelive on a secure network
• Why am I not receiving email responses from the Signagelive Support Team?
• Do you have an API?

Security | FAQ

• Our Security Policy
• My account has been locked, what should I do?
• Is Signagelive impacted by the known log4j logging library (CVE-2021-44228) vulnerability?

Network Management - FAQs

• Signagelive Two-Factor Authentication (2FA) - FAQs
• How can I debug the Signagelive dashboard if experiencing interface issues?
• How do I pass my network responsibilities on to someone else?
• What impact does higher frequency screenshots have on general network congestion?
• Using items, media:content elements and validity in Media RSS feeds
• Why am I being asked to install Flash when using Signagelive?

Best Practices

• Limitations for developers and content creators when using videos in widgets on LG webOS players
• Using a Datapath Video Wall Controller

All Signagelive Media Players - FAQs

• Latest Signagelive Client versions across all player types
• How can I set the Player time zone via my Signagelive Network?
• What do the On-screen player messages mean?
• Understanding Portrait support across our media players
• How to locate the Serial Number for your Player?
• Helpful Downloads and Tools

Signagelive for ChromeOS - FAQ

• Are there any known limitations with interrupts on Chrome players?

Signagelive for LG webOS - FAQs

• Do I need to select the NTP Server in the LG webOS Signagelive settings for the time/scheduling to synchronize correctly?
• What is the LG webOS 109 error?
• Remote Screenshots Support on the LG platform: will Remote Screenshots include videos?

Signagelive Legacy PC Client - FAQs

• How to use Fiddler to find your Signagelive PC Client's External ID
• How can I specify which monitor the Signagelive PC Client will run on?
• Is the Legacy PC Client still supported?

Signagelive for Windows - FAQs

• How to configure debug options on the Electron player (Windows)