All Collections
FAQs and Best Practices
Frequently asked questions and best practice guides to improve your experience
Browser / Broadcast Players
A section outlining FAQ's for these similar but subtly different player types
Browser vs Broadcast players
How do I use the Native Portrait feature on my Samsung display?
Can my Samsung player achieve gapless playback?
How do I correctly factory reset my Samsung display?
How do I rotate my Samsung display?
How can I check why my Samsung display is not connecting to Signagelive?
How do I change the time-zone on my Samsung display?
How to enable Restart on the Hour on your Playlists
How to factory reset a BrightSign Player
Additional BrightSign FAQs
Why is my HTML5 video not playing?
Which type of SD card is suitable for my BrightSign player?
How can I change my BrightSign player's orientation?
How do I configure my BrightSign player's network connection?
How can I use my BrightSign to automatically device turn my screen on/off?
How do I set or change my BrightSign player’s time, date or time-zone?
How do I update the firmware of my device?
Can my player play content without an internet connection?
Why does it take time for my content to appear on screen after publishing?
From Media Creation to Publication, explaining the end to end process
Is the resolution of my content important?
How can assets uploaded by Local Users go to a specific folder?
What happens if I have validity, recurrence or conditions on my Parent Control Asset and also the assets within the Nested and Local Playlist?
Player Synchronization - Technical Details
Accessing the Signagelive user-interface on a secure network
Why am I not receiving email responses from the Signagelive Support Team?
How will I know if Signagelive is impacted by global outages?
Do you have an API?
How to connect Players to Signagelive on a secure network
How can I debug the Signagelive dashboard if experiencing interface issues?
How do I pass my network responsibilities on to someone else?
What impact does higher frequency screenshots have on general network congestion?
Using items, media:content elements and validity in Media RSS feeds
Why am I being asked to install Flash when using Signagelive?
All Signagelive Media Players - FAQs
General Player related Information
Latest Signagelive Client versions across all player types
How can I set the Player time zone via my Signagelive Network?
What do the On-screen player messages mean?
Understanding Portrait support across our media players
How to locate the Serial Number for your Player?
Helpful Downloads and Tools
Signagelive for ChromeOS - FAQ
A section aimed at answering common technical questions for ChromeOS players
What is the maximum file size for ChromeOS devices?
My Chrome Auto Update policy has expired
I published an interrupt to my player, why does it not work?
What is interactive kiosk mode?
What happened to the Screen rotation setting on the Signagelive Setup Screen?
How do I switch to portrait mode?
How do I adjust the volume for my Chrome device?
How do I access the client settings screen?
How do I view the client information panel?
How can I reset Signagelive for Chrome?
Signagelive is just showing a black screen, what should I do?
How do I exit Signagelive and boot into the Chrome Operating System when running in Kiosk Mode?
When I removed Signagelive from one of my devices it removed it from all of them
My Scheduled Reboots are not working, what should I do?
Key-press and Interactive touchscreen interrupts are not working. Is there any technical reason why?
My wireless network access doesn't automatically connect?
My display resolution is not correct when my ChromeOS Player boots up?
Why do my new ChromeOS Players no longer give the ability to activate Kiosk mode?
I would like to purchase Signagelive for ChromeOS or get licences to trial/demo the product - where can I get them?
Are there any known limitations with interrupts on Chrome players?
Will Signagelive work on a UR(640) series LG?
Why is my LG display zoomed in?
LG webOS Connectivity Checker
How to disable "Play Via URL" on your LG webOS display
How do I set Gapless Playback on my LG webOS display?
Correctly factory resetting your LG webOS display
How can I access the Signagelive Configuration menu on LG webOS?
How do I check my Signagelive Player information on LG webOS?
Do I need to select the NTP Server in the LG webOS Signagelive settings for the time/scheduling to synchronize correctly?
What is the LG webOS 109 error?
When will Remote Screenshots be captured for videos on LG players