FAQs and Best Practices

Signagelive for Amazon Fire TV Stick - FAQs

• Why is my web content zoomed in when played on the Amazon Fire TV and Amazon Fire TV Stick?
• How do I show the settings menu on the Amazon Fire TV and Amazon Fire TV Stick?
• How do I show device info on the Amazon Fire TV and Amazon Fire TV Stick? 

Signagelive for IAdea / ViewSonic / Planar - FAQs

• IAdea / ViewSonic / Planar - How can I use my IAdea / ViewSonic / Planar Player in portrait mode?

Signagelive for Philips - FAQs

• Philips - How do I access the Signagelive information tab? 
• Philips - How to set the display for portrait orientation? 
• Philips - How do I set the date and time on my display? 

Signagelive for Samsung SSP - FAQs

• How do I use the Native Portrait feature on my Samsung display?
• Can my Samsung player achieve gapless playback?
• How do I correctly factory reset my Samsung display?
• How do I rotate my Samsung display?
• How can I check why my Samsung display is not connecting to Signagelive?
• How do I change the time-zone on my Samsung display?

Signagelive for BrightSign - FAQs

• Which type of SD card is suitable for my BrightSign player?
• How can I change my BrightSign player's orientation?
• How do I configure my BrightSign player's network connection?
• How can I use my BrightSign to automatically device turn my screen on/off?
• How do I set or change my BrightSign player’s time, date or time-zone?
• How do I update the firmware of my device?

Content Management | FAQ

• Is the resolution of my content important?
• How can assets uploaded by Local Users go to a specific folder?
• What happens if I have validity, recurrence or conditions on my Parent Control Asset and also the assets within the Nested and Local Playlist?

Platform | FAQ

• How to connect Players to Signagelive on a secure network
• Why am I not receiving email responses from the Signagelive Support Team?
• Do you have an API?

Security | FAQ

• Our Security Policy
• My account has been locked, what should I do?
• Is Signagelive impacted by the known log4j logging library (CVE-2021-44228) vulnerability?

Network Management - FAQs

• Signagelive Two-Factor Authentication (2FA) - FAQs
• How can I debug the Signagelive dashboard if experiencing interface issues?
• How do I pass my network responsibilities on to someone else?
• What impact does higher frequency screenshots have on general network congestion?
• Using items, media:content elements and validity in Media RSS feeds
• Why am I being asked to install Flash when using Signagelive?

Best Practices

• Limitations for developers and content creators when using videos in widgets on LG webOS players
• Using a Datapath Video Wall Controller

All Signagelive Media Players - FAQs

• Latest Signagelive Client versions across all player types
• How can I set the Player time zone via my Signagelive Network?
• What do the On-screen player messages mean?
• Understanding Portrait support across our media players
• How to locate the Serial Number for your Player?
• Helpful Downloads and Tools

Signagelive for ChromeOS - FAQ

• Are there any known limitations with interrupts on Chrome players?

Signagelive for LG webOS - FAQs

• LG webOS Connectivity Checker 
• How to disable "Play Via URL" on your LG webOS display
• How do I set Gapless Playback on my LG webOS display?
• Correctly factory resetting your LG webOS display
• How can I access the Signagelive Configuration menu on LG webOS?
• LG webOS Native Portrait

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Signagelive Legacy PC Client - FAQs

• How to use Fiddler to find your Signagelive PC Client's External ID
• How can I specify which monitor the Signagelive PC Client will run on?
• Is the Legacy PC Client still supported?

Signagelive for Windows - FAQs

• How to configure debug options on the Electron player (Windows)