We've created a connectivity checker URL in case your player isn't connecting, but the reasons aren't apparent why. To use this, please enter the following URL into your panel: http://clients.signagelive.com/lg/conntest/app.zip (replacing the original Signagelive application URL).
When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however, if you would like to send a photo of the results to our Support Team for analysis then please do so.
The results of the tests will relate to the following:
- Test 1 - Whether panel can connect to our API
- Test 2 - Whether panel can connect to API and be capable of downloading media
- Test 3 - Whether panel can connect to our time/date server
- Test 4 - Whether panel can connect to download firmware from Signagelive.