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Issue impacting Google Slides widget - 27th April 2022

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Ian Maison
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ISSUE SUMMARY

As of the 22nd April 2022 we began to receive reports of the Google Slide widget not working properly for a small number of users with black screens being shown instead of the content. As the reports have continued to increase slowly, we began to replicate and investigate this issue on the related Media Players further within our Technical Teams and can confirm that changes that Google have made are not compatible with the older browsers and this is causing the widget to no longer work.

At this stage regrettably there is not anything we can do to resolve this issue as it is not a change we have made, but one of how Google allows their content to be played on older browsers. We will however keep investigating and provide further updates in due course.

IMPACTED MEDIA PLAYERS

We are currently putting together a detailed list of Media Players that are impacted by this issue, but so far we have seen issues on:

Allsee

  • Android 7.1.2 - Working

LG - 

  • webOS 1.0 - Not Working
  • webOS 2.0 - Not Working
  • webOS 3.0 - Not Working
  • webOS 3.2 - Not Working
  • webOS 4.0 - Working
  • webOS 4.1 - Working
  • webOS 6.0 - Working

Philips -

  • Philips D (Older Range)  - Not Working
  • Philips T - Not Working
  • Philips Q - Not Working
  • Philips D (New) - Working
  • Philips P - Not Working

Samsung Orsay

  • D Range - Not Working
  • E Range - Not Working

Samsung Tizen

  • Tizen 2.4 Panels - Not Working
  • Tizen 3.0 Panels - Not Working
  • Tizen 4.0 Panels - Working

IAdea

  • MBR1100 - Not Working
  • XDS-2288 - Not Working
  • XDS-2288 - Not Working

Signagelive for Windows

  • All Devices - Working.

BrightSign

  • Brightsign XT4 Firmware 7.* - Not Working
  • Brightsign XT4 Firmware 8.* - Working

Legacy PC Player

  • All Devices - Not Working

TIMELINE OF EVENTS

We will post any new updates to this area:

Latest Updates - 

/ ONGOING /

27TH APRIL - 12:23PM BST

We are continuing to see a steady rise in customers informing our Support Team of issues relating to the use of the Google Slides widget on their Media Players. We are now extensively testing all Media Players we have have to learn the extent of this issue, and communicating with customers about the matter. We will post more detailed Media Player information as and when we have this available.

FOR MORE INFORMATION

The summary of our investigation will be posted here as and when we have updates. If you have any concerns, questions, wish to report further issues or are looking for updates - please don't hesitate to contact our Support Team.

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