Signagelive Help Centre

How to synchronise your IAdea Players


On the 4th June 2016 we have released the functionality for synchronising on IAdea devices using the Signagelive application. The following article will show you the things you need to consider when using this feature in terms of network requirements, environments and how to set this up in your network.

Please Note: The ability to synchronise content on the IAdea devices with Signagelive can only be achieved with the XMP-7300 device. You will also require a IAdea Anytiles licence per player in order to achieve synchronisation. 

Watch an overview of Sync Groups

What can I synchronise with this feature?

Before beginning to use the IAdea synchronise feature on your panels its important to note that it is currently only possible to synchronise content on the XMP-7300 device and it is imperative to also have an IAdea Anytiles licence per player. There is no limit on how many devices can be synchronised.

It is also worth noting that you can only synchronise video Playlists a Sync Group, and those Playlists must be the same duration. The content does not have to be the same, but the duration of those contents and Playlists must be exact.

How would I set up a Sync Group?

In terms of synchronisation the feature you are looking for within your Signagelive network is the Sync Group function. Whether you've ever configured a sync group with Signagelive on a Windows PC or not, we can confirm there's nothing different about configuring a sync group than already documented in this article.

Please a take a few moments to read through the How to create your first Sync Group article and if you have any questions then please just ask our Support Team.

What are the Network requirements I must adhere to?

When setting up IAdea device synchronisation you must adhere to the following network requirements for the functionality to work properly:

  • Ensure you are not blocking UDP multicast packets between screens.
  • Ensure that UDP packet loss is minimal (Wired LAN only).
  • Ensure that your Local Area Network has low latency (not slower than normal).

What Network Environment requirements must I have?

You must also adhere to the following network environment for the functionality to work properly:

  • Gigabit Ethernet Layer 2 Switching Hub
  • IGMP(v2) snooping Support (review multicast settings of L2 switch manufacturer)
  • LAN Cabling (Maximum Length 100 meters)=> Cat.6
  • 2Port Up-Link<PIM, PIM-SM> (optional) => Consider expansion in future.
  • Router (optional)
Important note Interrupt schedules are not supported on synced devices. An interrupt schedule will break the synchronisation, and likely stop the device from functioning normally.
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