If you are behind a restricted connection and struggling to connect your Samsung Player to the Signagelive service, then we would always firstly recommend you read through our IP and Domain Names required to connect to Signagelive article first of all.
In some cases though this does not help resolve every instance of connectivity issues, so we've gone a step further to create a Connection Test URL which you can use on your non-connecting panel to help learn the reasons why.
To use this URL, please enter the following URL on your panel:
When launched, the application will work through a series of four tests and then return the results to your display for you. The tests will hopefully reveal to you the issue, however if you would like to send a photo of the results to our Support Team for analysis then please do so.