Signagelive Help Centre

Signagelive for Chrome - Frequently Asked Questions and Known Issues

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I would like to purchase Signagelive for Chrome or get licences to trial/demo the product - where can I get them?

Please speak to your sales contact at Signagelive who can deal with this request for you. The following telephone numbers will assist your request in speaking with our team.

  • EMEA: +44 1799 530110
  • AMERICAS: +1 877-451-4779
  • ASPAC: +65 3163-2458

Alternatively please contact sales@signagelive.com or pop on our Live Chat system and a member of our Support Team will point you in the right direction.


My new Chrome devices no longer give the ability to activate Kiosk mode?

Google have recently implemented a change, requiring that any commercial Chrome OS device being used in kiosk mode, now require a Google Chrome Device Management (CDM) licence to operate as such. Without this licence, you will not see the option to operate as a kiosk device. 

For further information see the following link:

installing Chrome as a Kiosk App


My display resolution is not correct when my Chrome device boots up?

We (Signagelive) have had reports that if the monitor is switched off when the Chromebox is switched on, sometimes the Signagelive output does not fill the entire screen. This is a known ChromeOS issue reported elsewhere. It has been raised with Google, however, the current status is that the issue is under review and we are awaiting a solution. The current resolution is to ensure that the display is powered on before the Chrome device powers on.

More information on the above topics can be found in the following forum articles:

https://productforums.google.com/forum/#!topic/chromebook-central/-BhqQ016ePY

https://productforums.google.com/forum/#!topic/chromebook-central/zcw-aA9zw6c


My wireless network access doesn't automatically connect?

When you configure a wifi connection as part of the initial setup process it is by default shared with all users and can be used by an application running in kiosk mode (ie. Signagelive).

When you log into the OS and configure an additional network connection there is a checkbox "Share with all users" which must be checked, otherwise the kiosk app will not be able to use that connection


My Scheduled Reboots are not working, what should I do?

Scheduled Reboots will only work on Chrome if it is installed in full Kiosk Mode. This means that it must be installed as a Kiosk app with Auto start enabled either via the Extensions setup screen or via the Google Management Console if it is enrolled.


When I removed Signagelive from one of my devices it removed it from all of them

By default, all installed applications and settings on a non-managed device (not enrolled in the management console) are synced across devices using the same Google account. If you use the same account to install Signagelive on more than one device and then remove it from one of the devices it may be removed from all devices where it is installed under the same Google account. In order to ensure this doesn't happen, there are 3 options that are available:

  1. Disable automatic synchronisation of Apps and Settings in the Chrome Settings. To do this:
    • Open the ChromeOS Settings Menu
    • Near the bottom of the screen click on "Advanced Sync Settings".
    • Uncheck "Apps" and "Settings" and press OK.
    • This will need to be done on each chrome device in which synchronisation should be disabled.
  2. Enrol the Device in the Google Management Console. This will allow you to manage applications and settings for each device individually.
  3. Use a different Google account for each device you need to manage.

Of these 3 options, we would recommend Options 1 or 2 depending on whether you are using the Google Management Console (GMC) or not.


How do I exit Signagelive and boot into the Chrome Operating System when running in Kiosk Mode?

In order to boot into the operating system instead of auto-starting Signagelive when installed as a kiosk application, you will need a keyboard and mouse, and then will need to follow these steps:

  1. Power off the device and plug in the keyboard and mouse.
  2. Power the device back on and after a few seconds, the machine will start to initialise Signagelive.
  3. Press Ctrl+Alt+S to stop Signagelive auto-starting and to boot in the operating system instead.

Signagelive is just showing a black screen, what should I do?

This is most likely caused due to the known issue with Signagelive for Chrome and unclean shutdowns. At the moment the only way to correct this is to uninstall and reinstall the application. We are aware of this issue and are actively working with Google on a resolution so there is no need to report this to us at this stage.

Select one of the following topics for further instructions:

Uninstalling Signagelive 

Installing Signagelive as a Packaged App

Installing Signagelive as a Kiosk App


How can I reset Signagelive for Chrome?

If you would like to reset Signagelive you will need to follow the instructions to uninstall and reinstall (see above) the application. Note that you will need to deactivate your Signagelive licence so that you can activate it against your new install.


How do I view the client information panel?

To view the client information panel, please plug in a keyboard and press Ctrl+Shift+A.


How do I access the client settings screen?

To access the client settings screen, please plug in a keyboard and mouse and press Ctrl+Shift+S.


How do I adjust the volume for my Chrome device?

To adjust the volume as desired please connect a keyboard to your chrome device. If using a standard windows keyboard then the following keys are used to control volume on a Chrome device:

  • F8 - Mute
  • F9 - Volume Down
  • F10 - Volume Up

Alternatively, a chrome keyboard will have appropriately labelled keys in a very similar position to the F8, F9 and F10 keys for volume control.


How do I switch to portrait mode?

We advise that customers use the built in display settings in Chrome OS to set the screen orientation. To update the screen orientation in this way:

  • Attach a keyboard and mouse to your Chromebox.
  • Log in to the Chromebox. If Signagelive is already installed:
    • Turn the device off and back on.
    • At the Signagelive loading screen press CTRL + ALT + S
    • Log in to the Chromebox
  • Set the display orientation:
    • Click the status area, where your account picture appears.
    • Click Settings.
    • Click Display Settings.
    • Set the Display Orientation to None, 90 degrees, 180 degrees or 270 degrees.
    • Press Done.
    • Sign out of the device to automatically boot back into Signagelive

What happened to the Screen rotation setting on the Signagelive Setup Screen?

This was removed in version 1.5 because of issues showing responsive web content. It is recommended to use the Chrome OS display settings to set the screen orientation that way. Note that if you have already enabled screen rotation within Signagelive this way the option will still be available to you.


What is interactive kiosk mode?

Interactive kiosk mode is designed for kiosk applications that show static content when they are not being used and interactive applications when they are. Interactive kiosk mode can be enabled via the Signagelive setup screen.


I published an interrupt to my player, why does it not work?

Interrupts in the traditional sense are not supported on Signagelive for Chrome at this time. While it is possible to publish interrupts to the player they can only be used with the interactive kiosk mode and are triggered automatically when a user interacts with the player.

The following table shows the currently known issues and their status with Signagelive for Chrome:

Issue Description Status
When screen rotation is enabled the options in the dropdown boxes on the setup screen do not rotate. This is only an issue when using a mouse on the settings screen and not when using a keyboard. Use the Chrome OS display Settings > Orientation Setting to set screen rotation. The option to set this within Signagelive is being phased out
When running in kiosk mode sometimes a mouse cursor shows in the top-left corner even when a mouse is not connected. This is an issue with Chromium and has been raised with the Chromium group. Resolved in the latest Chrome OS update, version 43.0.2357.81.
Responsive websites do not scale properly when screen rotation is enabled. Width and height values are swapped. Resolved. Use the Chrome OS display Settings > Orientation Setting to set screen rotation. The option to set this within Signagelive is being phased out.
In some cases, web content can cause the web viewer to show scroll bars, especially when websites are larger than the zone they are published to. We are actively investigating this issue but do not have a resolution at this time. Unresolved.

I have identified an issue with Signagelive for Chrome, how do I report it?

To report the issue you have found, please fill out the Signagelive for Chrome feedback form, available here (link).

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