Signagelive Help Centre

LG webOS - How to remove and reinstall Signagelive from your panel?

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If you would like to reinstall Signagelive on your LG webOS panels you will need to download, install and run the reset application, which will help remove all of your Signagelive settings and media stored on the panel's internal memory.

To begin the process of removing Signagelive from your LG panel you will need to carry out the following steps:

  1. Please begin by using your remote to open the LG Server Settings menu.
  2. Once the panel has fully launched, please hold down the Settings key on the remote control until the grey box with a speech bubble icon appears in the top-right hand corner of the screen.
  3. On the remote control, please now press 8, 0, 8, 0 and Okay in sequence to open the menu.
    • Please set the Application Launch Mode to be Local within the settings.
    • Please set the Fully Qualified Domain Name to be On.
  4. Please now change the URL to be http://clients.signagelive.com/lgreset.zip
  5. Next to the Local Application Upgrade option, please click on the Remote button.
  6. Please now click on Confirm to download the reset application.
  7. Once the download has been completed please turn the panel off and then back on again.
  8. The panel will now launch and then load a black screen. After about 10 - 15 seconds messages will show on the screen providing progress information for the reset.
  9. When complete, a message showing Signagelive Removal Complete will appear on the screen.
  10. Please now repeat Step 1 to access the LG Server Settings Menu.
  11. Now set the URL back to be http://clients.signagelive.com/lgapp.zip
  12. Please now repeat Steps 4 to 6 to redownload the Signagelive LG webOS client and reboot the panel.
  13. After the panel has fully launched it will load the Signagelive client as a fresh installation.
When reinstalling the Signagelive client it will be necessary to deactivate and reactivate the licence that was attached to the panel prior to reset.

Now you have followed these steps you will have successfully reinstalled Signagelive as a fresh installation.

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