Signagelive Help Centre

SSSP - Hints, tips and FAQs

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Correctly Factory Resetting your F Series (Tizen) Display

Before turning the panel off and then pressing Mute, 1, 8, 2 and On, the panel should be switched to the PC input. If this isn't done then when the panel turns back on the factory menu will show for a split second then hide itself again.

So, be sure to switch to PC input before you begin the factory reset process.

 

How do I switch between Wifi and LAN?

The SSSP does not automatically switch between Wifi and LAN - this must be done by the user and is available in the network menu.

  1. Press the Menu button
  2. Select Network
  3. Select Network Settings
  4. Follow the wizard

What happens if the SSSP does not have an internet connection - will my content still play?

The short answer is yes except for anything that relies on network connectivity e.g. web pages or IPTV/Video streams. See Offline Mode for
further details. We are investigating the possibilities of storing web pages locally so that they can run even when there is no internet connection, however this not supported at the moment

 

What is the network usage of the SSSP?

To perform network checks sends minimal data across the network, if there is no content update the data sent is approximately 1KB per content
check and 1KB per health check. As with all Signagelive clients the content is only downloaded if the client does not already have it locally, therefore this will vary from client to client and cannot be answered.

Panel keeps switching off - [C Range Panels]

The panel may switch off if it has been delivered with Auto Standby still selected. This only seems to affect panels manufactured in March 2013
however be vigilant. This can be resolved by:

Going to each input in turn (HDMI, DVI, TV, PC etc)

  1. Press Menu
  2. Go into the System Menu
  3. Select General
  4. Set Standby Control Off
  5. Switch the SSSP off and on

 

Panel keeps switching off - [D Range Panels]

Ensure the following settings are configured:

  1. Press Menu
  2. Go into the System Menu
  3. Auto Source Switching - Auto Source Switching - Off
  4. Power Control - Auto Power On - On
  5. Eco Solution - Energy Saving - Off
  6. Eco Solution - Screen Lamp Schedule - Off
  7. Eco Solution - No Signal Power Off - Off
  8. Eco Solution - Auto Power Off - Off

Switching between internal and external speakers

The SSSP panels have the capability to either use the internal (if supported on the model) speakers or external speakers.
To change the setting change the input to anything such as HDMI, DVI, TV etc

  1. Press Menu
  2. Go into the Audio Menu
  3. Select Speaker Selection
  4. Select Internal or External 
  5. Press Enter on the remote
  6. Switch the SSSP off and on

This is a global setting and will affect all inputs and the Signagelive application.

 

How do I rotate the screen?

When the application first starts the user has to select a timezone and orientation. This can be changed later by:

  1. Pressing the red button
  2. Select the item to change (select button selects) - Orientation option
  3. Scroll with the up/down buttons to the selected item
  4. Press select to confirm the option
  5. When the user is happy with the options
  6. Select the Save button and the media player will restart

How do I change the timezone?

When the application first starts the user has to select a timezone and orientation. This can be changed later by:

  1. Pressing the red button
  2. Select the item to change (select button selects) - Timezone option
  3. Scroll with the up/down buttons to the selected item
  4. Press select to confirm the option
  5. When the user is happy with the options
  6. Select the Save button and the media player will restart

 

How do I find the current time Signagelive is using?

Press the Info button on the remote control and it is displayed across the top of the screen

How do I find the Signagelive Serial Number?

Press the Info button on the remote control and it is displayed across the top of the screen

 

How do I find the Signagelive version?

Press the Info button on the remote control and it is displayed across the top of the screen - Signagelive version and build are the important values.

How do I find the local IP address and MAC address?

Press the Info button on the remote control and it is displayed across the top of the screen

 

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