Signagelive Help Centre

Why am I being asked to install Flash when using Signagelive?

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Whilst using Signagelive using the Chrome Browser, you may be asked to install the Flash plugin due to recent security changes implemented by Google.

 

If you come across this, please follow these steps to resolve the issue:

  1. Open new tab
  2. Go to chrome://settings/content/flash
  3. In the Allow section, add sl.signagelive.com
  4. Navigate back to the main Privacy and Security menu items
  5. Pick the bottom item
  6. Clear Browsing Data

If unsuccessful see below steps…

  1. Check your Chrome Browser version - chrome://system
  2. If you are not using the latest version of Chrome, update using these instructions from Google: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
  3. Once updated, reload Signagelive

If this does not fix issue please see below…

  1. Open chrome://flags
  2. Ctrl + F - Search for Run all Flash content when Flash setting is set to “allow”
  3. Set this to be Enabled

If this fails, try this…

  1. In chrome://flags
  2. Search for Prefer HTML over Flash
  3. Set this to be Disabled

 

How can I get further assistance?

If this still does not fix the problem, then please contact our support line as soon as possible. support@signagelive.com and we can assist further. 

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