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Signagelive by Navori Support Plans Explained

The following article explores the Support Plans available within the Signagelive solution; highlighting the benefits of being on a Plan.

Written by Giuseppe

Introduction To Support Plans

When you join using Signagelive, you’ll be given a Network and an overall experience that includes free Support from our team every step of the way to ensure your success. However, we have additional support plans, including Essential, Premium and Ultimate, that will heighten your experience and service.

It’s possible to upgrade or downgrade between these plans.

Overview of Features

Here are the details behind the Free Plan that all customers are on when using Signagelive:

Plan

FREE

Pricing

Support Provision

Support Included:

  • 24/5 Support

  • First Response Time (1 Day)

Key Features

Includes features:

  • Access to our Help Centre

  • Contextual Self Service

  • Platform Messenger (AI and Human Support)

Plan

ESSENTIAL

PREMIUM

ULTIMATE

Pricing

Monthly/Annual

Annual

Annual

Support Provision

Support Included:

  • 24/5 Support

  • First Response Time (4 Hours)

Support Included:

  • 24/5 Support

  • First Response Time (2 Hours)

Support Included:

  • 24/5 Support

  • First Response Time (1 Hours)

Key

Features

Includes all features from Free plan, plus:

  • Kick Start Training (2 Hours)

  • Telephone Support

Includes all features from the Essential plan, plus:

  • Remote Desktop Assistance

  • Encoding Assistance

  • Weekly Conversation/Ticket Reports

  • Ticketing Integration to Support

Includes all features from the Premium plan, plus:

  • On-Demand Training

  • On-Demand Support Calls

  • Release and Roadmap Sessions

  • Customised Ticketing Automation

  • Slack Connect Channel

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